Customer Service Agent/maker

2 weeks ago


Moose Jaw, Canada Knotty Design Co. Full time

We are currently searching for a Customer Service Associate/Maker to join us at our shop

POSITION DETAILS
- Mon - Fri primarily afternoon hours
- Starting wage: $14.50/hr

ABOUT US

We are a handmade home decor and personalized gift company located in Moose Jaw, SK serving our local community, online customers, and over 150 stores across Canada and the US. We specialize in personalized gifts and seasonal decor. We are currently a team of three fulltime members, and are looking for someone great to join us

YOUR ROLE

This role will be primarily assisting with online customer service, preparation of daily parcel shipment, maintaining cleanliness of the workspace, posting on social media, and assisting with assembly of handmade products. However, as a small team, the ability to assist wherever needed is a requirement. Your tasks will include (but won’t be limited to):

- Providing customer service to online and in-person shoppers
- Using a laser and the latest print technology to make products and complete orders by shipping deadlines
- Using power tools to aid in material prep
- Assisting with inventory management and participating in product-planning sessions
- Adding key rings, tassels, or other hardware to products
- Inspecting for flaws or imperfections
- Packaging products
- Packing orders and generating shipping labels
- General cleaning of production and retail areas
- Other duties as assigned

**REQUIREMENTS**:

- No prior experience is necessary and all training will be provided
- Strong attention to detail is a must
- Ability/willingness to complete repetitive tasks
- Basic computer skills (any experience with Adobe software such as Illustrator or Photoshop is a definite asset, but not required)
- Ability to efficiently manage time, organize priorities, and work with mínimal supervision

**Job Types**: Full-time, Part-time

**Salary**: From $14.50 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Casual dress
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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