Referral Coordinator

**Referral Coordinator**

**_ Temporary Full Time 1.0 FTE_**
- Are you interested in primary care transformation and providing innovative care in the community? Do you enjoy working with a dynamic team of physicians and health professionals providing comprehensive, patient-centered care? If so, join our team_
- The Leduc Beaumont Devon Primary Care Network is a joint venture between participating local family physicians and Alberta Health Services. Our mandate is to sustain and enhance the quality, coordination, and integration of health care services in Leduc and area and to improve the quality of life for the community of patients and physicians._

The Leduc Beaumont Devon Primary Care Network is seeking an individual with experience working within specialty access to join our high-paced, collaborative Referral Coordination team. Our member primary care providers consistently rate this program as one of the most valuable in our annual membership survey for their work to facilitate effective and efficient patient access to specialists.

**Duties and Responsibilities**:

- Maintaining confidential electronic medical records
- Maintain awareness of referral forms and ensure completion of the correct forms for referrals.
- Ensure any required investigations have been completed and included with the referral.
- Follow the referral throughout the process, including appointment scheduling and the consultation report received by the referring provider.
- Develop linkages with various community health resources to support patients requiring treatment and referral.
- Continually updating knowledge of community services and information that is available to clinics and patients.
- Following program procedures and guidelines.
- Participating in special projects as required.
- Meeting with primary care providers and clinic staff as needed and representing the program externally.
- Continual communication with patients, clinic staff, specialist clinics and primary care providers.
- Ongoing daily communication with team members.
- Managing caseload while helping team members/asking for help when needed.
- Problem-solving and coming up with innovative solutions.
- Working independently as well as collaboratively.
- Leveraging team assets and continually contributing to a team resource to enable best service.
- Team coverage; learning multiple EMRs and clinic processes.
- Participate in continuous quality improvement activities by performing duties such as providing input/feedback to supervisor on processes and opportunities for process improvement.
- Ability to prioritize and organize workflow while adjusting to unforeseen circumstances.

**Requirements**:

- Medical Office Administration diploma or equivalent experience.
- Knowledge of medical terminology and clinical procedures.
- Experience with EMRs, including Accuro, Med-Access, CHR, HealthQuest, and Ava.
- Experience with Alberta Netcare, eReferral and provincial central access and triage programs.
- Excellent organizational and time management skills.
- Ability to listen with compassion, empathy and without judgement to a diverse demographic.
- Excellent verbal and written communication skills, including active listening, with a proven ability to adjust style for various audiences.
- The ability to balance competing priorities, meet deadlines and work under pressure with mínimal supervision.

**Salary, Benefits, and Hours of Work**:

- The salary range for this position is $25.62 to $34.79/hour
- We offer group benefits that include a health spending account.
- Working hours will be scheduled Monday to Friday, ranging from 7:00 a.m. to 4:30 p.m., with an 8-hour workday.

**Why Work with Us?**

Leduc Beaumont Devon Primary Care Network (PCN) is a comprehensive organization filled with meaningful work by developing solutions to meet the needs of our local community and their health concerns. At the PCN, you will find a sense of belonging with those who share your passion for improving the lives of Albertans, and you enjoy working with bright, dedicated, and like-minded people.

We are very proud of our accomplishments and the collaborative and respectful working environment we have established in our organization. We believe in creating highly effective and innovative teams that embody our core values:

- Integrity
- Accountability
- Quality
- Respect

Some of the other benefits of working with us include:
**Employee Perks**
- Corporate savings on gym memberships at Leduc Recreation Centre, GoodLife Fitness and City of Edmonton recreation facilities.
- Professional Development financial support.

**Convenience**
- Hybrid work schedule with majority of the role working remotely.
- Overtime Group Agreement that allows for flexibility to a achieve better work/life balance.
- Generous time-off policy offering four weeks of vacation allowance.

**Retirement Contributions**
- Matching your RRSP (up to 5% of your pay)

**Diversity and Inclusion