Operations Leader

Overview:
**Coach & Develop a Team, Drive Results, and Grow Your Career with FBC in Central Canada**

We are seeking a passionate operations leader with a coaching mindset and a track record of creating high-producing teams. Someone who shares our vision - believes in collaboration, values every voice, and is ready to take on the challenge of reinvigorating the Regina Branch. Join FBC, build a winning team, and make a lasting impact on Canadian small business owners.

Established in 1952 as a family business with deep roots in rural communities, FBC has grown to become one of Canada’s largest tax and financial consulting firms for small businesses. With 12 branches across the country, we support over 15,000 Canadian entrepreneurs and small business owners, including farmers, construction contractors, skilled trades, and self-employed professionals. At FBC, a membership is more than just a single tax filing—it’s a long-term partnership. We work alongside our members throughout their lives, saving them over 19 million dollars through year-round collaboration on optimal tax strategies and planning, allowing them to focus on what matters most: running their businesses and enriching their communities.

**Position Overview**

As our Operations Leader in Regina, you’ll have the opportunity to build a legacy in the region. You have an eye for detail and a desire to go above and beyond to enable your team to be set up for success. This role focuses on delivering business results, enhancing client relationships, and strengthening business community connections - while empowering you to drive local sales and marketing efforts. Reporting to the Regional Operations Manager, you’ll start with a team of 8 —how you grow from there is up to you.

**Key Responsibilities**

Lead and Develop Your Team
- Recruit, coach, train, and develop staff to ensure a high-performing team.
- Foster a positive and motivating work environment.

Deliver on Renewal & New Business Targets
- Manage staff production and performance, including regular 1:1’s and hosting Team Meetings
- Work with the appointment booking team to strategically book & forecast appointments
- Work with staff to overcome membership concerns & escalations
- Oversee the training and development activities of team members

Develop and Maintain Strong Member Relationships
- Build and nurture relationships within the local business community.
- Address Member needs and concerns promptly and effectively.
- Ensure the delivery of high-quality services and products to Members.
- Continuously seek ways to improve service delivery and Member experience.

Drive Business Growth
- Identify and capitalize on new business opportunities.
- In collaboration with the marketing team, strategize and implement plans to drive business growth within the Regina region.
- Plan and execute local sales and marketing activities.

**What you Will Bring**

**Experience**:

- Leadership with professional services teams, ideally within tax or accounting.
- Proven success in business growth, sales, and marketing.
- Strong relationship-building skills.
- Experience in staff recruitment, development, and performance management.

**Knowledge, Skills, and Abilities**:

- Excellent communication and interpersonal skills.
- Ability to maintain productivity and efficiency in a deadline-driven business
- Proficiency in tax preparation & accounting software, preferably with Tax Prep and Xero.
- Strong organizational and time management skills.
- Proactive, results-oriented mindset.

**Other Requirements**
- Ability to meet with Members, attend events, and participate in leadership meetings.
- A valid driver’s license and access to a reliable vehicle for out-of-town travel. While most trips will be day trips, some overnight travel may occasionally be required.

**What We Offer / Why FBC?**

At FBC, we’re committed to helping you grow into the best version of yourself—whether that’s mastering your craft or leveling up your career. With competitive pay, solid benefits, and endless opportunities for development, we’re not just focused on the here and now, but on where you’re headed. Integrity is the foundation of everything we do, so you can always count on us to have your back. We respect and value your unique contributions, because we know that when you succeed, we all succeed. We believe that every voice counts and every idea matters, as innovation keeps us building for the future. And when we clear those hurdles, we celebrate as a team—because what’s the point of growth if we can’t enjoy the journey together?