Disability Case Management Quality Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Please note this role is Hybrid, requiring a presence in office once per week**

**What will you do?**
- Conduct quality reviews focusing on case management principles as well as overall case management excellence of assigned disability claims files; record quality assurance results using audit tools
- Review new claim decisions and/or change of definition decisions to assure the quality of the decision as defined by our contract, philosophy and practices
- Meet service levels for quality, quantity and timeliness (individual and team)
- Provide feedback on evaluation along with suggestions of improvement
- Remain current on Group Life and Disability practices and processes
- Provide input on trends to support actionable recommendations for quality improvement
- Provide feedback on the assessment with strong supporting rationale, when there is a disagreement between Quality and Operation

**Preferred skills**
- ** Must have Long Term Disability Claims Management experience 3-5 years**
- Experience in auditing, sampling and reconciliation
- Knowledge of Organizational Effectiveness, Group Benefits and understanding of GB strategy
- Knowledge of other Group Benefits areas

**Qualifications**
- In-depth level of knowledge of disability claims (STD, LTD, and Health Management) processes, controls and systems (3-5 years of long term disability claims experience)
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
- Strong verbal and written communication skills
- Demonstrate a collaborative and interactive style that initiates and facilitates discussion within the team and with our business partners
- Strong analytical, organizational and problem solving skills
- Grasps new concepts quickly and is able to explain them
- Attention to detail
- Ability to work independently within scheduled deadlines
- Ability to prioritize work
- Ability to make timely and sound decisions
- Strong customer focus

**What’s in it for you?**
- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
- As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
- We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
- We are thrilled to be recognized by **Excellence Canada** with their top-level certification, **the Canada Order of Excellence for Mental Health at Work®**, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
58,000/58 000 - 93,000/93 000

**Job Category**:
Business Analysis - Process

**Posting End Date**:
17/10/2025