Manager, Information Technology

**DESCRIPTION**:
**Position**:Manager, Information Technology

**Department**:Information System

**Position Status**:Full-Time

**Temporary Contract End Date (if applicable)**:
**Union**:Non-Union

**Number of Positions**:1

**HOURS OF WORK**:
**Approximate # of Hours per week**:37.5

**Type of Shifts**:Hours of work are Monday to Friday, daytime hours**

**WHY WORK FOR US**:
**Peterborough Regional Health Centre (PRHC) is a state-of-the-art regional hospital with a proud local history extending back over a century. With a capacity of 494 beds, our regional hospital has one of the busiest Emergency Department in Ontario and offers an extensive range of services, including specialized programs in renal, stroke, cardiac, cancer care, and vascular surgery.**

**We wouldn't be the hospital we are today without the people and nothing is more important to us then our team of dedicated employees. At PRHC, we pride ourselves on creating and maintaining an environment where people are valued, recognized, and treated with respect.**

**We believe that the best way to support our patients is through our people. We do this by providing our employees with competitive and comprehensive benefit plans, a pension program with matching employer contribution, professional development opportunities, employee and family assistance program, health and wellness programs (gym and yoga memberships, annual wellness fair, travel discounts) and a learning fund for educational development. Exploring new positions, programs, or development initiatives is encouraged as it contributes to your personal and professional growth. PRHC supports and encourages you to pursue whatever path you choose.**

**WHAT YOU’LL DO**:
**To provide direction, leadership, support and guidance in day-to-day operations of Information Services including management of PC, network, help desk and data centre operations and technical support functions.**
- **Plans, organizes and monitors front-line service to ensure quality client service.**
- **Participates in the development of the I.S. strategic plan and other departmental plans as required.**
- **Provides input to the Director regarding budget preparation and monitoring.**
- **Participates in the development and maintenance of policies and procedures.**
- **Plans facilities, capacities, integration, upgrade paths and training requirements for technical infrastructure.**
- **Recommends purchases of infrastructure related hardware and software.**
- **Investigates new technology and stays current with IT trends.**

**Project Work/Operations Management**:

- **Schedules, tests, implements and monitors technical infrastructure upgrades.**
- **Implements new systems with users and I.S. staff.**
- **Manages processes to ensure proper security levels and user accounts for all systems.**
- **Ensures timely and accurate backups of systems and the safe/secure storage of backup media.**
- **Investigates technical support problems with users and other I.S. staff.**
- **Resolves problems by fixing and implementing solutions and new procedures.**

**Resource Management**:

- **Recruits, selects, orientates and trains Technical Support staff.**
- **Organizes workload, sets priorities and resolves conflicting priorities for staff.**
- **Manages performance on an ongoing basis and completes formal performance appraisals.**
- **Takes corrective supervisory action as required such as counselling and coaching employees requiring improvement and implements disciplinary measures when required.**
- **Promotes positive labour relations within the department.**
- **Maintains open communication with staff and promotes a team work and a client service focus.**
- **Resolves employee conflicts effectively.**
- **Promotes continued education and self-development of staff.**
- **Recognizes staff efforts and achievements.**

**WHAT YOU’LL BRING**:
**University Degree or College Diploma in Computer Science and five years’ experience working in a multi-platform technical support environment or equivalent education and work experience.**

**Demonstrated technical expertise and knowledge of network and mid-range operating systems, multi platform integration, distribution system hardware, PC hardware and operating systems.**

**WHO YOU ARE**:
**Excellent analytical and problem-solving skills to resolve operational issues.**

**Excellent human resources management and leadership skills to promote a team environment and a client service focus.**

**Excellent verbal and written communication skills.**

**Excellent interpersonal skills and ability to work effectively with administration, directors/managers, staff, physicians, and the community.**

**Excellent organizational skills and ability to handle multiple projects at a time.**

**Excellent knowledge of program planning and evaluation.**

**Demonstrated ability to achieve goals and objectives within specified time frames.**

**Demonstrated conflict resolution and change management skills.**