Field Service Technician
1 week ago
**Job Overview**
We are seeking a **Field Service Technician (Healthcare Technology)** to join our team. In this role, you will manage the daily service operations at HealthHub, playing a key role in closing tickets and ensuring that hospital equipment functions optimally. You will handle both routine service visits and more complex issues, including site-wide outages, multi-bed escalations, and networking problems.
**Duties**
- Respond to and resolve service tickets at hospital client sites.
- Troubleshoot technical issues including TV, IBT systems, CATV/IP networks, RF signals, and amplifiers.
- Manage escalations, including multi-bed and site-wide outages, providing preventative recommendations.
- Maintain professional communication with hospital staff, patients, and internal stakeholders.
- Ensure all HealthHub-provided tools, laptops, and devices are maintained and available for site visits.
- Support service-related projects such as audits, installations, decommissioning, redeployments, and network design updates.
- Represent the company professionally, meeting hospital identification and compliance requirements.
**Qualifications**
- Previous experience of 3 to 5 years in a technical service or field technician role (healthcare technology experience is preferred).
- Working knowledge of TV, IBT, networking, and RF systems.
- Strong troubleshooting and diagnostic skills using technical tools and equipment.
- Excellent communication and customer service skills.
- Ability to travel between sites as required and have access to a reliable vehicle.
- Possess a valid G2 or G driver's license.
- Comfortable working independently and resolving escalations under pressure.
Pay: $27.88-$34.62 per hour
**Benefits**:
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
Application question(s):
- Do you have essential telecom skills, including CAT-6, cabling, networking, and experience working in hospital environments?
Willingness to travel:
- 75% (required)
Work Location: On the road
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