Customer Experience Lead
6 days ago
Requisition ID: 218872 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Ontario : Kitchener Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
-
Retail Team Lead — Luxury Apparel
3 weeks ago
Kitchener, Canada Roots Corp. Full timeA well-known retail brand is seeking a Team Lead in Kitchener to support store operations and motivate a sales team. The ideal candidate will have over a year of retail experience, proven leadership capabilities, and a passion for exceptional customer service. Responsibilities include team oversight, customer service coaching, and operational tasks. The role...
-
Cashier Lead
2 weeks ago
Kitchener, Canada Linen Chest Full timeA family business in Kitchener is looking for passionate individuals to provide impeccable customer service. Join a dynamic team where your skills are recognized, and enjoy professional training and development. Opportunities for full-time or part-time work, group insurance programs, and employee discounts are offered. Ideal candidates will have cashier...
-
Cashier Lead
2 weeks ago
Kitchener, Canada Linen Chest Full timeA family business in Kitchener is looking for passionate individuals to provide impeccable customer service. Join a dynamic team where your skills are recognized, and enjoy professional training and development. Opportunities for full-time or part-time work, group insurance programs, and employee discounts are offered. Ideal candidates will have cashier...
-
Retail Team Lead — Luxury Apparel
4 weeks ago
Kitchener, Canada Roots Full timeA well-known retail brand is seeking a Team Lead to enhance store operations and inspire sales associates. The ideal candidate will have over a year of experience in a retail apparel environment, demonstrating exceptional leadership and customer service skills. Responsibilities include aiding the store management, driving sales targets, and ensuring a...
-
Retail Team Lead — Luxury Apparel
4 weeks ago
Kitchener, Canada Roots Full timeA well-known retail brand is seeking a Team Lead to enhance store operations and inspire sales associates. The ideal candidate will have over a year of experience in a retail apparel environment, demonstrating exceptional leadership and customer service skills. Responsibilities include aiding the store management, driving sales targets, and ensuring a...
-
Pet Store Keyholder — Lead Customer Experience
3 weeks ago
Kitchener, Canada Pet Valu Full timeA leading pet products retailer located in Kitchener seeks a Keyholder. In this role, you'll assist with store operations, ensure excellent customer service, and help train staff. Your responsibilities include cashier duties, maintaining store cleanliness, and managing deliveries. With competitive wages and staff discounts, this part-time position is perfect...
-
Kitchener, Canada Roots Full timeA leading retail company is seeking a Team Lead to bridge the leadership team and sales associates while driving operational excellence. The ideal candidate will have over a year of retail experience, possess proven leadership skills, and a passion for customer service. This full-time role in Kitchener, Ontario, offers the opportunity to motivate a dynamic...
-
Customer Experience Representative
2 weeks ago
Kitchener, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
-
Customer Experience Destination Head
1 week ago
Kitchener, Canada ApplyBoard Full timeThe Opportunity :The Sr. Manager Customer Experience, US Market will lead global operations of Customer Experience for the US School Market. This leader will be responsible for managing the daily account management process with schools directly, while leading all aspects of a high performing operational team including coaching and motivating a team,...
-
Store Leader: Auto Parts
4 weeks ago
Kitchener, Canada Atmosphere Ltd. Full timeA leading retail company in Kitchener seeks an Assistant Store Manager to drive sales and lead a high-performing team. Responsibilities include motivating staff, ensuring exceptional customer experiences, and executing operational standards. The ideal candidate will have at least 4 years in retail, with prior leadership experience, and a passion for the...
