Customer Experience Lead
2 weeks ago
Requisition ID: 218872 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Ontario : Kitchener Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Shift Team Lead
2 days ago
Kitchener, Canada Starbucks Full timeA leading coffeehouse chain in Kitchener is seeking a Shift Supervisor who will assist the store manager in executing store operations and lead the team to provide exceptional customer service. Responsibilities include managing store operations during shifts, training new team members, and ensuring a positive atmosphere for both customers and staff. Ideal...
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Shift Team Lead
8 hours ago
Kitchener, Canada Starbucks Full timeA global coffeehouse chain in Kitchener is seeking a Shift Supervisor to assist in daily store operations and lead a team to deliver exceptional customer service. Key responsibilities include training partners, managing store duties, and maintaining operational excellence. Candidates should have customer service experience in a retail or restaurant setting...
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Retail Team Lead — Luxury Apparel
2 days ago
Kitchener, Canada Roots Corp. Full timeA well-known retail brand is seeking a Team Lead in Kitchener to support store operations and motivate a sales team. The ideal candidate will have over a year of retail experience, proven leadership capabilities, and a passion for exceptional customer service. Responsibilities include team oversight, customer service coaching, and operational tasks. The role...
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Retail Team Lead — Luxury Apparel
10 hours ago
Kitchener, Canada Roots Corp. Full timeA well-known retail brand is seeking a Team Lead in Kitchener to support store operations and motivate a sales team. The ideal candidate will have over a year of retail experience, proven leadership capabilities, and a passion for exceptional customer service. Responsibilities include team oversight, customer service coaching, and operational tasks. The role...
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Retail Team Lead — Luxury Apparel
4 hours ago
Kitchener, Canada Roots Corp. Full timeA well-known retail brand is seeking a Team Lead in Kitchener to support store operations and motivate a sales team. The ideal candidate will have over a year of retail experience, proven leadership capabilities, and a passion for exceptional customer service. Responsibilities include team oversight, customer service coaching, and operational tasks. The role...
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Retail Team Lead — Luxury Apparel
4 days ago
Kitchener, Canada Roots Full timeA well-known retail brand is seeking a Team Lead to enhance store operations and inspire sales associates. The ideal candidate will have over a year of experience in a retail apparel environment, demonstrating exceptional leadership and customer service skills. Responsibilities include aiding the store management, driving sales targets, and ensuring a...
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Retail Team Lead — Luxury Apparel
4 days ago
Kitchener, Canada Roots Full timeA well-known retail brand is seeking a Team Lead to enhance store operations and inspire sales associates. The ideal candidate will have over a year of experience in a retail apparel environment, demonstrating exceptional leadership and customer service skills. Responsibilities include aiding the store management, driving sales targets, and ensuring a...
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Banking Customer Experience Specialist
2 weeks ago
Kitchener, Canada TD Securities Full timeA leading global financial institution in Kitchener, Ontario is seeking a Customer Experience Associate to enhance customer interactions and process financial transactions. The ideal candidate should possess strong communication and organizational skills, with a high school diploma and relevant experience. Responsibilities include providing excellent...
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Kitchener, Canada Roots Full timeA leading retail company is seeking a Team Lead to bridge the leadership team and sales associates while driving operational excellence. The ideal candidate will have over a year of retail experience, possess proven leadership skills, and a passion for customer service. This full-time role in Kitchener, Ontario, offers the opportunity to motivate a dynamic...
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Customer Experience Associate
5 days ago
Kitchener, Ontario, Canada TD Securities Full timeWork Location:Kitchener, Ontario, Canada*Hours:*18.75*Line Of Business:*Personal & Commercial Banking*Pay Details:*$ $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices...
