Customer Experience Lead
3 days ago
Requisition ID: 218872 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Ontario : Kitchener Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Retail Floor Lead — Customer Experience
2 weeks ago
Kitchener, Canada Abercrombie and Fitch Co. Full timeA global specialty retailer is seeking a Key Lead to enhance in-store customer experiences at its Kitchener location. This role involves guiding team members to ensure effective store operations, driving sales, and maintaining product knowledge. Ideal candidates should possess retail experience and strong interpersonal skills while being able to work...
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Customer Experience Leader
4 weeks ago
Kitchener, Canada Brokerlink Inc. Full timeJob Category: Personal and Commercial Insurance Requisition Number: CUSTO007039 Apply now - Posted : October 3, 2025 - Full-Time Locations Showing 1 location Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with...
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Customer Experience Leader
4 weeks ago
Kitchener, Canada Brokerlink Inc. Full timeJob Category: Personal and Commercial InsuranceRequisition Number: CUSTO007039Apply nowPosted : October 3, 2025Full-TimeLocationsShowing 1 locationBeing a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values...
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Customer Experience Associate
17 hours ago
Kitchener, Canada Scotiabank Full timeRequisition ID: 160191 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals....
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Supervisor, Customer Experience
3 days ago
Kitchener, Ontario, Canada City of Kitchener Full time $83,000 - $104,000 per yearSupervisor, Customer Experience (Cowan Recreation Centre)Job Status: Permanent Full-TimePay & Grade: $83,997 to $104,997 Annually Grade/Band: 9 (under review)Hours of Work:35 Hours per week, including evenings, weekends and holidaysInitial location: Kitchener City HallPosting period:Tuesday, Oct 21, 2025 – Tuesday, Nov 18, 2025 (at...
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Cashier Team Lead
4 weeks ago
Kitchener, Canada Linen Chest Full timeA retail company in Kitchener is seeking a Head of Cash to join their team. The role involves providing impeccable customer service, managing cash register operations, and assisting customers with transactions. Ideal candidates should be passionate about customer service and have previous cashier experience. The position offers growth opportunities within a...
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Cashier Team Lead
4 weeks ago
Kitchener, Canada Linen Chest Full timeA retail company in Kitchener is seeking a Head of Cash to join their team. The role involves providing impeccable customer service, managing cash register operations, and assisting customers with transactions. Ideal candidates should be passionate about customer service and have previous cashier experience. The position offers growth opportunities within a...
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Customer Experience Representative
3 days ago
Kitchener, Canada Enterprise Holdings Full timeThe Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representativ will gain knowledge through local training and hands-on experience to provide administrative support, service customers,...
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Customer Experience Representative
7 days ago
Kitchener, Canada Indigo Books & Music Full time**Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...
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Manager, Customer Experience
2 weeks ago
Kitchener-Waterloo, Canada Golfplay Inc. Full time**Position Title**: Manager, Customer Experience **Department**:Operations **Reports To**: Chief Operating Officer **Direct Reports**: FOH Staff, Golfplay Kitchener & Waterloo Locations **Purpose** **Accountabilities** The Manager, Customer Experience’s accountabilities include, but are not limited to: - Managing our existing sales pipeline and the...
