Information Technology Systems Officer

**Information Technology Systems Officer**:
**Job ID**:

- 230224

**Posting status**:

- Open

**Organization**:

- Ministry of Public and Business Service Delivery and Procurement

**Division**:

- GovTechON - Health Services I&IT Cluster

**City**:

- Ottawa

**Position(s) language**:

- English

**Job term**:

- 1 Temporary contract/assignment up to 12 months with possible extension

**Job code**:

- 17158 - Systems Officer 4

**Salary**:

- $1,512.75 - $1,933.38 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

**Help drive innovation in emergency health communications**

Join a team at the forefront of public safety and emergency response. The Health Services I&IT Cluster's Emergency Health I&IT Solutions & Technology Management Branch is seeking a skilled professional to help shape and support critical telecommunications and radio systems. In this high-impact environment, your expertise will contribute directly to the modernization and reliability of the systems that keep Ontario's emergency health services connected and responsive.**About the job**: As part of our team, you will:

- analyze, design, implement and measure the performance of a wide and varied range of integrated network facilities, including mission-critical voice, data, radio, satellite and information technology for Central Ambulance Communications Centres (CACC) throughout the province
- provide both on-site and remote technical support for hardware and software, including desktops, servers, mobile and vehicle devices, and other networked systems
- ensure optimal service delivery and support for IT and telecommunications systems in ambulance dispatch centers and other locations
- lead the resolution of technical incidents and problems, offering expert guidance and working closely with vendors and internal teams
- provide senior-level support and guidance on telecommunications and IT solutions to various stakeholders
- provide hands-on operational support, including Tier 2 and 3 technical support, and manage critical implementations
- develop and monitor systems to track performance of integrated voice, data, and radio systems, and provide training to staff
- conduct regional seminars and help configure software-driven communication systems
- implement effective system change control and provide site-specific consulting services
- collaborate with other branches and vendors to resolve issues and keep technical documentation and knowledge databases up to date

**What you bring to the team**:
**Mandatory requirements**: You have:

- a valid class G driver's licence
- basic CPR Certification, first aid, and radio operation or ability to obtain such certification
- the ability to extensively travel throughout the assigned area, with occasional multi-day trips to rural and remote radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation

**Technical expertise and knowledge**: You have:

- experience working with communication technologies such as Avaya Aura R10, analog trunking, Avaya gateways, data networks, Session Initiation Protocol (SIP), Session Boarder Controller (SBC), and satellite telecommunications
- knowledge of current desktop operating systems, including Windows 10 and 11
- knowledge of current and emerging telecommunications systems technologies, including voice, data, satellite, information technology and radio used in CACCs
- the ability to provide expert advice, troubleshooting, and support
- knowledge of desktop hardware components, including processors, motherboards, BIOS, memory, network cards, media devices, interfaces, printers, and other peripherals
- knowledge of server operating system configurations and services, and domain architectures including Windows Internet Name Service (WINS), Dynamic Host Configuration Protocol (DHCP), Remote Access Services (RAS), IP addressing, networking addresses, printer queues, and naming conventions

**Analytical, organizational, and coordination skills**: You can:

- assess technical issues, perform cost-benefit analyses, and develop effective solutions
- coordinate installations and technical support carried out by vendors

**Communication skills**: You can:

- deliver training, write clear reports and instructions, create training materials, and communicate effectively with both internal teams and external partners
- support colleagues, peers, stakeholders, management, and end users by identifying technology solutions that improve day-to-day work and business processes

**Incident and change management knowledge**: You have:

- knowledge of incident and change management practices
- an understanding of project management principles to help plan, coordinate, and deliver work efficiently
- time management skills to prioritize tasks and meet deadlines in a challenging environment**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the commu