Funeral Attendant

McInnis & Holloway Funeral Homes, a family-owned company that has been part of the Calgary community and leader in the funeral services industry for over 120 years, is seeking a dedicated and professional Funeral Attendant to join our dynamic and growing team.

This is a key role in the successful execution of providing customer service for funerals and related activities. Success in this position involves a strong belief in customer service, high attention to detail, a caring and professional demeanor, appearance, and a willingness to do whatever is required in providing excellence in customer service

This full time position requires a commitment of 75 on hours bi-weekly. The core hours for this role are 8:30 a.m. to 4:30 p.m. with the expectation of modified hours for scheduled evenings, extended workdays, working on weekends and statutory holidays.

With 10 locations in the Calgary area and a staff of over 130 amazing people, this role offers plenty of variety in day-to-day tasks, a positive work culture, and a supportive team environment.

What You’ll Do:
This is a key role in the successful execution of providing customer service for funerals and related activities. Success in this position involves a strong belief in customer service, high attention to detail, a caring and professional demeanor, appearance, and a willingness to do whatever is required in providing excellence in customer service.

Position Duties
- Assist in preparing and working funeral services
- Setting up the chapel or church for the funeral service, as well as items that are particular to the service such as flowers, photo displays, memorabilia, and/or culturally specific items
- Loading of funeral vehicles with required equipment
- Transport of families to the service and/or graveside and to and from the home residence
- Welcoming families to the chapel for funeral or visitation services
- Handing out funeral service folders and providing seating guidance (ushering)
- Bringing the casket or urn into the chapel and guiding pallbearers in their roles
- Assisting licensed directors with daily tasks
- Care and upkeep of Funeral Home facilities, equipment, grounds and automotive vehicles
- Other duties as assigned

What You Bring:

- Completion of the Funeral Director diploma or enrollment in the program is considered an asset
- Current Class 5 (non GDL) driver’s license with a driver’s abstract with six or less demerits
- Clean driving record and insured for a minimum of 3 years
- Professional, helpful, and caring demeanor
- Able to lift and carry up to 50 kg and move a casket
- Ability to work alone or in a team environment
- Excellent oral communication skills. A second language is considered an asset
- Computer skills in Microsoft Office, Outlook, Teams, and Google Docs
- Knowledge of iPhone use
- Must be comfortable wearing the company uniform and maintaining professional grooming standards as set forth by the company
- Strong customer service skills
- Sensitivity to cultural practices
- Availability to work all shifts as scheduled, including weekends and holidays with the ability to work past scheduled hours as required to meet the needs of the families we serve

What We Offer:

- Starting wage of $20.50/hour
- Core shift times of 8:30am - 4:30pm
- Participation in the company quarterly bonus plan - up to 10% of base earnings
- Accumulate vacation days from the first day of employment
- Company-provided uniforms including footwear, dry cleaning and shoe polishing
- Opportunities for professional growth and development
- Company events
- Employee referral bonus program
- A warm welcoming positive company culture