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Automotive Service Advisor

2 weeks ago

Aurora, Canada Sterne Motors Ltd Full time

**Sterne Acura is now hiring for an Experienced Service Advisor. This is an outstanding opportunity to join a busy Service Department Team with Excellent Earning Potential.**

**Honda/Acura experience an asset.**

**Job responsibilities include but are not limited to**:
**Greet each customer in a prompt, courteous manner, acknowledge and communicate with customers with I-PAD at Client Centre.**

**Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed.**

**Follow up progress of each repair order during the day, contact customers by auto-text or telephone regarding changes in the estimate or time promised.**

**Book service appointments and check for any outstanding Safety Re-Calls on the customer’s vehicle and perform if necessary.**

**Able to complete all Acura E-Learning Web Courses outlined within time permitted.**

**Schedule**:
**Monday to Friday, Alternate to work weekends.**

**Required experience**:
**1-3 years customer service experience.**

Honda or Acura Experience is an asset

CDK & Honda DMS system knowledge is an asset.

**In addition, we offer**:
**-employee group benefits;**

**-excellent management support;**

**-competitive compensation;**

**-professional training and processes;**

**-opportunities to advance your career within.**

**Please forward your Resume and Cover Letter to Sean Lee
- Fixed Operations Manager**

**We thank all applicants in advance, however only those considered for an interview will be contacted.**

**Job Duties**:

- Greet customers and assess their service needs
- Provide recommendations on necessary repairs and maintenance
- Generate service orders and ensure accurate documentation
- Communicate with the service team to ensure timely completion of work
- Handle cash transactions and process payments
- Upsell additional services or products to customers
- Maintain a clean and organized work area

**Qualifications**:

- Previous experience in an automotive dealership or repair shop
- Knowledge of mechanical systems and repairs
- Strong sales and customer service skills
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal abilities
- Proficiency in cash handling procedures

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$85,000.00 per year

**Experience**:

- service advisor: 1 year (preferred)

Work Location: In person