Bilingual Customer Service Representative

1 week ago

Dorval, Canada Click-Air Full time

**Company Overview**:
Click-Air is a premier provider of heating, ventilation, and air conditioning (HVAC) solutions, dedicated to delivering unparalleled service to our clients. We take pride in our team of skilled professionals who contribute to our success and growth. As we expand our operations, we are seeking a committed HVAC Customer Service Representative to join our dynamic team.

**Position Overview**:
As an CSR in our office, you will play a vital role in ensuring exceptional customer satisfaction by managing incoming inquiries, coordinating service requests. Additionally, this position involves following up on purchase orders and liaising with suppliers to facilitate a seamless procurement process.

**Responsibilities**:

- Assist customers in scheduling services, maintenance, and repairs.
- Provide information regarding product features, pricing, and service offerings.
- Schedule appointments for technicians, ensuring efficient resource utilization.
- Coordinate with field technicians to manage service schedules and prioritize urgent requests.
- Keep customers informed about service timelines, arrival of technicians, and any potential delays.
- Follow up on purchase orders to ensure timely processing and fulfillment.
- Communicate with suppliers to verify order details, delivery schedules, and resolve any discrepancies.
- Generate and send purchase orders to suppliers, maintaining accurate records of transactions.
- Address customer concerns and resolve issues promptly to ensure a positive customer experience.
- Collaborate with internal teams to resolve technical problems and escalate issues when necessary.
- Document customer interactions, purchase order status, and resolutions in the company's CRM system.
- Maintain accurate and up-to-date customer records and purchase order documentation in the CRM system.
- Collaborate with the finance department to ensure timely and accurate billing.

**Qualifications**:

- _Previous experience in customer service, preferably in the HVAC industry._
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Knowledge of HVAC systems, terminology, and basic technical concepts is a plus.

**Salary**: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Ability to Commute:

- Dorval, QC H9S 1C2 (required)

Work Location: In person

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