Clinical Operations Manager

**Clinical Operations Manager (COM)**

Permanent Full - Time

Mississauga Site

Work Arrangement: On-Site

Reporting to the Director, Clinical Services, the Clinical Operations Manager provides strategic leadership and direction to clinical services within designated geographies, supporting growth and diversity strategies and ensuring the achievement of service standards and clinical targets.

**Key Responsibilities**:
**1. Accountability for Results**
- Primary responsibility for management of the day-to-day functioning of the site
- Effectively present and communicate information relating to operational needs and initiatives to management
- Identify service trends/developments in the external environment and recommend/lead implementation
- Plan, evaluate and monitor site financial and operational performance and ensure cost-effective processes and procedures are in place/implemented
- Oversee appropriate scheduling/staffing/skill mix for clinical service provision
- Monitor and report on metrics of service delivery related to the site
- Direct the local leadership team to achieve performance objectives and targets, ensuring accountability for results
- Implement site communication strategies to promote shared vision and collaborative working relationships
- Evaluate and utilize site report data to facilitate improvement activities and support evidence based decision making
- Utilize projections in determining and forecasting resource needs
- Collaborate with other COMs to ensure consistency of service delivery across all sites and facilitate transitions between sites, as required.
- Collaborate with Business Operations Managers and other management to ensure that the vision and values of Erinoakkids are achieved

**2. People Management and Team Development**
- Lead & motivate staff and subsequently recognize staff who are highly engaged with the local site team and EOK as a whole
- Identify and address staff complement needs, in conjunction with Human Resources
- Provide performance management of local leadership team, including the ongoing evaluation of performance and the development of skills and competencies required to achieve EOK’s vision and strategies
- Support local leadership team in the coaching and managing of staff with performance issues and consult appropriately with HR
- Ensure required performance reviews are completed for all staff
- Delegate responsibility and decision making to appropriate individuals and teams
- Identify skills and/or knowledge gaps relative to clinical service delivery needs
- Provide opportunities and support staff education and development. Establish an effective site specific onboarding process, and set performance expectations of new staff
- Ensure compliance with all relevant policies and procedures
- Facilitate and maintain site specific team development
- Manage the site to be in compliance with all legislative requirements (Employment Standards, PHIPA, WSIB, Occupational Health & Safety)

**3. Contract/Quality Service Management**
- Ensure standardized systems and procedures are in place and adhered to in order to facilitate excellence in quality services
- Manage high risk issues and manage/conduct complaint and incident investigations relating to client/staff issues
- Direct/coach operations team members to develop appropriate risk management action plans
- Coordinate closely with the Senior Leadership Team to support new business initiatives and ongoing business contract requirements, and provide support to RFP contract development as required.
- Identify, establish and maintain key community partnerships within the local region

**4. Other Activities**
- All other reasonable duties as assigned and identified by the organization

**Qualifications**:

- Bachelor’s degree in a health related discipline, business management, or related field.
- Extensive experience in a business management role. Demonstrated working knowledge of budget and financial planning for delivery of clinical services, experience with P&L responsibility is considered an asset.
- Proven track record of success as a leader within a health care setting, with a minimum of 4 years’ of experience managing and leading people.
- Experience in developing, implementing and evaluating quality improvement initiatives.
- Well-developed analytical, planning and problem-solving skills.
- Demonstrated project management, leadership, motivational guidance and team building abilities.
- Superior communication (oral and written) and presentation skills.
- Strong interpersonal skills and exceptional customer service.
- Bilingualism in French and English is an asset.

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We will make accommodations as provided for pursuant to the Ontario Human Rights Code. Applicants who require accommodations for disabilities or other specific grounds need to make their needs known in advance to Human Resources.

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