Apprentice Technician

Apprentice Technician

Volkswagen of Newmarket Newmarket ON L3Y 9A1
**Who We Are
**At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
Service Manager

**Summary**

This position is responsible for carrying out the directions given to perform work under the Provincial Apprenticeship Training Program including a wide range of automotive service and mechanical repair duties. Hours worked and applied to work are credited toward full journeyman certification.

**Duties and Responsibilities**
- Diagnoses and performs work as outlined on repair order under the supervision of a Licensed Technician with efficiency and accuracy, in accordance with dealership, factory and warranty policies and procedures.
- Discusses any problems related to the repair with Their supervising Technician or Service Manager.
- Communicates with Parts Department to obtain needed parts.
- Saves and tags parts of the job if under warranty or if requested by customer.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Informs the Service Advisor of any additional repairs needed or advised.
- Documents all work performed and recommended on the repair order.
- Reviews all repairs with a Supervising Technician.
- Road tests vehicles after repairs are completed, to ensure that the repairs have been properly done, and that the repair answers the concerns as stated on the work order.
- Greets customers when in service bay ensuring optimum customer service and explaining the “Why’s?” and “How’s?” of the problem.
- Understands and keeps abreast of manufacturer technical bulletins and vehicle regulations.
- Ensures that customer cars are kept clean. Notifies Service Advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
- Performs basic equipment Maintenance and maintenance records.
- Attends all training courses as requested by Service Manager.
- Shuttles vehicles into and out of service area.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.

**Skills and Qualifications**
- Completion of high school diploma or vocational equivalent
- Must be enrolled in an accredited provincial journeyman’s program with the goal to earn full journeyman certification as an automotive repair technician (310S) or provincial equivalent.
- Responsible to maintain any required License's and Certifications.
- Working knowledge of technical repairs and procedures.
- Knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
- Ability to drive manual transmission.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal and customer services skills.
- Must be able to communicate (verbal and written) in English fluently.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Detail oriented and excellent organizational and multi-tasking skills.
- Mechanical aptitude and quality orientated.

**What’s in it for you
**In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partner