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IT Manager

2 weeks ago


Vancouver, Canada STRATFORD HALL Full time

**Title**: IT Manager

**Department**:Operations

**Reports to**:Director of Finance and Operations

**Interfaces with**:IT team, all teaching and support staff

**Term of contract**: Permanent

**Start date**: Immediately

**Salary range**:$90,000 - $105,000 Annually

**The School**

**Position Rationale and Goal**:
Provide direction and supervision of the Information Technology department at Stratford Hall in order to facilitate academic and administrative uses of information technologies.

The Stratford Hall faculty and staff developed a profile to capture our priorities as educators.

I am a Stratford Hall Educator:
- I Pursue Knowledge- I Listen to Understand- I Build Bridges- I Model Adaptability
- I Cultivate Safe Spaces

**Qualifications and Experience**:
Bachelor's degree in Technology, or post-secondary equivalent technical education- Minimum 4 years' experience in Systems Administration, IT Management or equivalent- Relevant industry certifications- Analytical and problem-solving skills- Strong written and verbal communication skills- Strong planning and organizational skills- Strong client services skills- Working knowledge of various educational, financial, and administrative systems- Experience administering Microsoft Office 365, cloud storage, and Google Workspace technologies- Experience with cloud management of infrastructure and software services- Experience overseeing IT technicians as they support everyday users- Experience with business continuity & disaster recovery solutions- Experience in networking including switches, access points, VPNs, VLANs and security- Ability to operate effectively in a team environment with both technical and non-technical team members- Ability to work at times with mínimal supervision- Effective people and time management skills and ability to set priorities and deadlines- Ability to maintain a professional demeanor under stress- Knowledge of cross-platform environments, including macOS, Windows, iOS, and ChromeOS

**Key Responsibilities**Manage IT staff by overseeing, recruiting, training, and evaluating employees- Support faculty and staff users in their day-to-day work, providing solutions and process improvements- Provide information and training to staff to support their understanding and uses of school technologies, including emerging technologies- Safeguard and manage inventory control for all school IT assets- Prepare annual capital and operational budget proposals to support effective learning and school management; manage IT expenses within approved budgets- Supervise the installation and maintenance of computer systems, patches and upgrades as well as system back-up and recovery, troubleshooting, resolving system hardware and networking issues, debugging and supporting multiple infrastructure platforms-
- Provide audiovisual support for school events as requested- Manage major IT projects and upgrades as required-
- Ensure that users have access to a clear IT help desk ticketing system and a well-organized user documentation- Monitor end user satisfaction and adjust department practices as needed- Assess school technology needs and collaborate with the Director of Finance and Operations to plan IT maintenance and upgrade projects- Perform other duties needed to continuously improve IT systems or as assigned

**Application Process