Duty Manager

1 week ago

Vancouver, Canada Level Full time

**Front Office Duty manager**:
**Essential Duties and Responsibilities**:
The essential functions include, but are not limited to the following:

- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- In Charge of supervising, training, and disciplining guest services staff as needed.
- Responsible for scheduling Guest Service desk
- Assists and supports all guest services agents to ensure completion of their assigned duties
- Serves as direct support for the Operations Manager
- Provides supervisor support Guest reception, operational duties for these areas.
- Shows Initiative, provides problem solving, staff training, and team leading.
- Responsible for consistently offering professional, friendly, and engaging service.
- Monitors and updates guest or resident accounts.
- Communicates guests or resident facility events and/or repairs.
- Supervises and handles any guest or resident opportunities or escalations that cannot be settled directly by team members.
- Reviews arrival, departures and VIPs, including room allocations, amenities and special requests.
- Integrates and trains new and tenured employees, providing support for skills development.
- Follows and enforces departmental policies, procedures, and service standards.
- Available for weekend support for Guest Services team
- Ensures that the Front of House and Back of House remains clean and organized.
- Assists GSM and Leasing department with rent collection, and incidental fees.
- Ensures guest or residents have paid rent
- Coordinates and prepares daily operation packages.
- Performs other duties as required.

  • Duty Manager

    4 days ago

    Vancouver, Canada Level Full time

    **Perks & Benefits** - Competitive pay & a Comprehensive Benefits Package. - Benefits include company-paid extended health care, dental care, vision care, life insurance, critical illness, and critical life insurance. - Annual Education Allowance - Generous Referral Program - Fun & collaborative company culture with lots of team-building events - Local...

  • Security Duty Manager

    6 days ago

    Vancouver, Canada Pacific National Exhibition Full time

    Security Duty Manager, Public Safety & Guest ExperienceSeasonal; Part TimeDate Posted: August 1st, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million...

  • Security Duty Manager

    7 days ago

    Vancouver, British Columbia, Canada Pacific National Exhibition Full time

    Job DescriptionSecurity Duty Manager, Public Safety & Guest ExperienceSeasonal; Part TimeDate Posted: August 1st, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of...

  • Guest Services Manager

    2 weeks ago

    Vancouver, Canada Century Plaza Hotel Full time

    The family owned and operated **Century Plaza Hotel** provides guests with a home away from home ambience in the middle of downtown Vancouver. We are currently looking for a **Guest Service Manager / Duty Manager** to join our team on a full-time basis. The Guest Service Manager / Duty Manager is responsible for helping to create and maintain a positive...

  • Guest Services Manager

    6 days ago

    Vancouver, Canada Century Plaza Hotel Full time

    The family owned and operated **Century Plaza Hotel** provides guests with a home away from home ambience in the middle of downtown Vancouver. We are currently looking for a **Guest Service Manager / Duty Manager** to join our team on a full-time basis, who can start immediately. The Guest Service Manager / Duty Manager is responsible for helping to create...

  • Manager On Duty

    4 days ago

    Vancouver, Canada Amacon Full time

    **About Us** Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a...

  • Duty to Accommodate

    6 days ago

    Vancouver, Canada Providence Healthcare Full time

    **Article Flag: Mandatory Vaccination Please Note**: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be...

  • Engineering and Maintenance Duty Manager

    1 week ago

    Vancouver, Canada British Columbia Rapid Transit Company Full time

    Engineering and Maintenance Duty Manager Join to apply for the Engineering and Maintenance Duty Manager role at British Columbia Rapid Transit Company. Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our...

  • Manager On Duty

    1 week ago

    Vancouver, Canada Amacon Full time

    **About Us** Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience! The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a...

  • Retail Shop Manager On Duty, Vancouver

    1 week ago

    Vancouver, Canada EQUINOX Full time

    **Retail Shop Manager on Duty, Vancouver**: Overview **OUR STORY** We are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands**, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels** are all recognized for inspiring and motivating members and employees...