Quality Manager

**Company Introduction**:
**Arrow Machine and Fabrication Group** is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

**Group Division**:
For more than 45 years, **CGL Manufacturing** has been a supplier of choice for OEM customers in the Material Handling, Rail, Construction, Forestry, Agriculture, Mining and Defense industries. With operations in both Canada and China, our focus is safety, quality, delivery, cost and the environment. Our mission of good parts on time along with strong customer relationships and company performance will continue our history of growth.

JOB DESCRIPTION: Quality Manager

REPORTING TO: General Manager

DIRECT REPORTS: Quality Engineers, Technicians, auditors, and Inspectors

Reporting to President, the Quality Manager is a key member of the site leadership team responsible for the evaluation, development, and implementation of standard operating procedures for the building and inspection of quality goods to satisfy our customers demands. They will lead the APQP process for quality control and maintain ISO accreditation. They will be a strong partner with the operations team in provide root cause analysis and resolution to quality related issues that arise. In addition, the incumbent will oversee, train, and motivate their quality team in the support of operations.

**Responsibilities**:

- Full ownership of all quality related activities in a build to print CNC machining and weld and fabrication environment
- Evaluate and recommend process improvements to increase operational efficiencies through ongoing analyses of Quality Control and production data ensuring all products and services attain or exceed customer specifications.
- Develop, maintain, and control a Quality Assurance/Control Manual, which documents all procedures required for ISO certification
- Assuming a pro-active role, the incumbent will record, maintain, and communicate Quality Control and process data to better understand and improve the overall manufacturing processes.
- Maintain and improve upon the Quality Control database structure and functions to address user needs.
- Administer the CAR process as defined by the respective standard operating procedures and those of each customer
- Lead cross-functional problem-solving teams and implement quality improvement tools and techniques using management and planning tools, quality tools, lean manufacturing knowledge and preventive and corrective actions to overcome barriers to continuous quality improvements
- Implement corrective and preventative activities to “error proof” future production
- In collaboration with materials manager, manage component approval, supplier relationships and suitability, monitoring quality performance, and improvement feedback.
- Motivate companywide enthusiasm and participation at all levels in the continuous Improvement drive for Quality
- Lead and implement department goals & objectives in alignment with site goals to exceed customer expectations
- Coach, mentor, train and lead all Quality Control staff and support the quality control training of all CGL personnel
- Report on a regular basis performance metrics for their department to the OPS group
- Effectively manage communication throughout the organization.
- Lead the product verification and certification process in accordance with Quality Systems
- APQP and PPAP review and acceptance of supplied product plus submission of OEM customer PPAP packages
- Ensure product compliance to specification by ensuring relevant verification has occurred
- Accountable for the first article inspection and part inspections at both source and incoming

**QUALIFICATIONS**:

- GD&T training
- 5 - 10 years’ Quality Management experience working in a high-volume CNC manufacturing environment
- A minimum of 3 years in a supervisory role
- Extensive knowledge of the ISO quality system and the ISO 9000 disciplines, SPC (Statistical Process Control), DOE (Design of Experiments) and FMEA (Failure Mode and Effects Analysis), CI (Continuous Improvement), CWB (Canadian Welding Bureau) standards is necessary.
- Experience in a CNC machining (turning and milling) manufacturing environment with knowledge of casting, forgings, and fabrications
- Knowledge of ISO 9001 requirements
- Working knowledge of CMM operation and programming in PC - DIMAS
- Proficient in Inspection Methods (Measurement & Evaluation), Geometric Dimensioning and Tolerance (GD&T), blueprint reading, 8D, Pareto, statistical Analysis (SPC), Proficient in Product Qualification Methodo