Underwriter Ii

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In Scope

Hours of Work: Monday to Friday, 8:00 AM to 5:00 PM. Seasonal extended hours scheduled on rotational basis from November to March (9:00 AM to 6:00 PM).

GENERAL ACCOUNTABILITY

The Underwriter II Personal Lines (Multi
- line) is responsible for underwriting complex personal lines insurance risks. This position evaluates, rates, and process insurance requests for property and auto insurance products. The Underwriter II is customer-focused and looks for innovative ways to improve the customer experience. The Underwriter II develops and maintain relationships with brokers to develop lasting and profitable relationships. The Underwriter II mentors, provides training, technical guidance, work review and approval to staff in junior positions. This role is about building relationships and continuously learning and developing knowledge about the end customers' needs through the broker.

KEY ACCOUNTABILITIES:

- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._

Underwriting Operations- Evaluates multiple products and their risk factors in a holistic and customer-centric approach to determine risk acceptability and rating.-
- Researches and obtains additional information on risk if required using technology as well as external data sources for the purposes of quoting, negotiating, and authorizing the acceptance of risk.- Determines if risk is acceptable, needs modification, or should be declined based on analysis of all information pertinent to the risk and within the underwriter's authority.-
- Negotiates with brokers as to the conditions, limitations, rates, and premiums to apply.- Corresponds with brokers to request information and explain underwriting requirements and decisions.- Collaborates with internal and external stakeholders to discuss risk acceptance and policy wording interpretation.- Completes large loss, underwriter reviews and claim alerts providing feedback and recommendations on underwriting decisions and actions.- Mentors, provides direction, and reviews and approves the work of staff in junior positions.- Collaborates with loss prevention partners (internal and external) to measure risk acceptability and to improve risk.- Understands existing and emerging industry and regional trends and market conditions and obtains additional information on risk if required.- Analyzes and makes data-driven decisions on broker’s book of business.- Assists in periodic work reviews for quality assurance purposes for underwriters and brokers.- Identifies and recommends improvements to procedures, insurance products, systems and participates in projects.- Determine percentage of involvement in ceding and placement of policies (where required).- Interprets and applies policy wordings, conditions, limitations, rates, and premiums, with a strong focus on customer needs.

Broker Relationship Management- Delivers one view of personal lines that combines product, technology, and services for broker partners.- Identifies opportunities to improve broker experience and seeks to find solutions while adhering to the company guidelines.- Develops and maintains relationships with an assigned group of brokers to develop lasting and profitable relationships, which involve broker visits.- Collaborates with claims and other departments to deliver a consistent experience to brokers and customers.- Assists with training to staff, brokers, and external parties on products and procedures. May be required to conduct formal presentations.- Understand the technology brokers use and offers tailored approaches to deliver on the ease of doing business mandate.- Explains underwriting criteria and decisions to brokers (verbally and/or in writing).

High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.TECHNICAL KNOWLEDGE & SKILLS- Knowledge of the coverages of insurance products and related provincial/federal legislation applicable Personal Lines (Auto and Property)- Knowledge of the Principles & Practices of Insurance- Knowledge of reinsurance principles.- Knowledge of other lines of insurance.

EDUCATION & CERTIFICATIONS- A two-year diploma from an accredited post-secondary education institution in a relevant field of study, such as Business, or de