General Manager in Victoria, Bc

**Transdev Canada is hiring a General Manager for our Victoria location**

As a leading operator and global integrator of mobility, Transdev gives passengers the freedom to move whenever and however they choose. We are proud to provide 12 million passengers trips every day, in 19 countries, with efficient, easy to use and environmentally friendly transportation services that connect people and communities. Our approach is rooted in long-term partnerships with public authorities and businesses, and in the relentless pursuit of the safest, best quality and most innovative mobility solutions. Passionate, committed, efficient and partners, our 102,000 employees live in a world where mobility allows us to go further.

In Canada, Transdev is proud to operate handyDART operations in Victoria, BC. HandyDART is an accessible, door-to-door shared transit service for people with permanent or temporary disabilities that prevent them from using fixed-route transit without assistance from another person. With a growing fleet of 60 buses and team of 120 employees, we provide reliable service to thousands of passengers each day, and will be expanding to a new facility in 2025.

**Your role**

We are seeking a General Manager to lead our Victoria handyDART operations. As the General Manager, you will oversee all aspects of our handyDART services, ensuring the safe and efficient delivery of transportation to our community. You will lead a team of 120 employees across various functions including driving, maintenance, dispatch, scheduling, administration and safety operations.

Reporting to the Regional Vice-President, Operations, you will be a key player in achieving Transdev’s business objectives. Your responsibilities will include:

- Prioritize safety protocols to maintain a secure working environment for all employees.
- Lead and mentor management and administrative employees, fostering a culture of safety, collaboration, and excellence.
- Ensure the effective management of day-to-day operations, including maintenance, dispatch, driving, scheduling, and safety.
- Oversee all aspects of contractual services including administrative tasks, operational management, information systems, parts procurement, and inventory control for our current site, and during the transition to a new site opening in 2025.
- Ensure strict adherence to company policies and procedures, while also ensuring compliance with local, provincial, and federal regulations.
- Manage and maintain positive working relationships with union representatives, ensuring compliance with collective bargaining agreements (CBAs), addressing grievances, and facilitating open communication to resolve labor issues.
- Manage budget allocations effectively and implement action plans to enhance operational efficiencies. Analyze, forecast, and manage budgets to meet organizational goals and objectives.
- Preserve and maintain company and contractual assets, including vehicles, facilities, inventories, tools, and equipment.
- Identify resource requirements, address operational issues, and develop strategic plans accordingly.
- Develop and implement strategies to enhance customer retention and promote effective communication channels with clients.
- Laise with our client BC Transit, to ensure we are delivering on our commitments and achieving the prescribed key performance targets.
- Prioritize safety protocols to maintain a secure working environment for all employees.
- Define training objectives and requirements for all personnel to ensure continuous skill development.
- Meet client, corporate, and contractual reporting obligations accurately and efficiently.
- Provide technical sales support and assist in developing sales leads to drive business growth.
- Assist in any and all related operational requirements on site as needed.

**Your profile**
- Minimum 7 years of operations management, transportation and logistics or similar experience required.
- Demonstrated ability in conflict management, navigating and resolving conflicts proactively.
- Strong interpersonal skills as well as the ability to communicate and collaborate effectively.
- Experience effectively managing union and non-union employees, including a comprehensive understanding of labor relations, CBAs, and the ability to foster positive working relationships with labor representatives.
- University degree or equivalent operational experience.

**The perks**
- Annual base salary between $90,000 and $115,000 (to be discussed based on experience).
- A comprehensive compensation package that includes RRSP matching, bonus eligibility, paid holidays, vacation, and insurance.
- Work in a modern facility with well-kept equipment.
- Career advancement opportunities due to a strong presence across North America.
- The ability to have a positive social impact by operating sustainable mobility solutions.

**Join an international Group strongly rooted in the communities**

Transdev is an international leader in mobility