Service Advisor

**Job Summary**:
We are seeking a positive, reliable, self-motivated team player and professional, with experience in customer service and sales. If you are interested in contributing to an amazing customer experience, we want you to be part of our team.

**Schedule Details**: Monday - Friday (7:30 am - 5:00 pm)

**Skills & Requirements**:

- Prior experience in customer service and sales roles
- Relationship expert with a demonstrated commitment to customer satisfaction
- Thrive in a collaborative environment where team support is encouraged
- High attention to detail with proven time management and organizational skills
- Comfortable leveraging technology for most day-to-day functions
- Valid Class 5 driver’s license, cleaning driving record, and transportation to work
- Basic mechanical knowledge to understand automotive repair processes is considered an asset but not required
- Ability to work effectively in a fast-paced dealership environment
- Strong communication and interpersonal skills to interact with customers and team members
- Ability to lift up to 50lbs

**Duties**:

- Greet customers, answer questions, and direct them appropriately.
- Record customer details (name, VIN, tag number, mileage, and damage) for service appointments.
- Organize and manage the flow of service work, ensuring timely and quality repairs.
- Schedule work based on technician skills and dealership policies, ensuring maximum productivity.
- Monitor repair orders, ensuring all necessary documentation, time logs, and estimates are accurate.
- Communicate with customers about job status, changes in time or cost estimates, and maintenance needs.
- Prepare estimates, review technician work, and close repair orders.
- Coordinate parts and special orders with the parts department and customer.
- Maintain high customer satisfaction, a clean work environment, and professional appearance.
- Process customer payments, issue receipts, and handle customer complaints.
- Schedule appointments, provide service recommendations, and perform vehicle inspections.
- Provide accurate cost estimates, discuss repairs with customers, and obtain approvals.
- Monitor repair progress, communicate delays or changes to customers, and manage vehicle storage and security.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Customer Service : 2 years (preferred)
- Sales: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Carlyle, SK S0C 0R0 (preferred)

Work Location: In person