Customer Experience Intern

6 days ago

Thunder Bay, Canada Carol's Cakes Full time

**About Us**

Carol's Cakes has been a cherished part of the community for over 35 years, providing high-quality custom, and ready-to-pick-up cakes at affordable prices. We take pride in creating a warm, welcoming experience for our customers while making celebrations extra special with our delicious baked goods.

**Overview**

**ELIGIBILITY**:

- Are new entrants into the work force, are transitioning to a new career, or the unemployed or underemployed who are entering a new field;
- Have not previously participated in a NOHFC-funded internship;
- Be at least 18 years of age; and
- Reside, and be legally entitled to work, in Canada

**Key Responsibilities**:

- **Customer Experience Support**: Managing in-store and online customer interactions, ensuring a welcoming and positive experience.
- **Marketing & Social Media**: Help develop an annual marketing plan, engaging content, manage social media platforms, and promote seasonal products and attend special events and trade shows
- **Business Development & Sales**: Support outreach efforts to local businesses, event planners, and community partners to drive sales and grow wholesale partnerships. Identify new business channels such as in-house events and courses..

**Qualifications & Skills**:

- Proven experience in customer service or related fields is preferred.
- Proficiency with social media platforms (Facebook, Instagram, etc.)
- Strong skills in communication, data entry and attention to detail are essential.
- Familiarity with sales techniques, cold calls and upselling strategies is beneficial.
- Excellent interpersonal skills & communication skills, both verbal and written, are required.
- Ability to work independently and closely as part of a team
- Interest in marketing, business development, and customer service
- Passion for small businesses and community engagement

Join us in creating memorable experiences for our customers while growing your career in a supportive environment. We look forward to welcoming a passionate and motivated intern to our team

**Job Types**: Full-time, Internship / Co-op
Contract length: 12 months

Pay: From $24.00 per hour

Expected hours: 35 per week

**Benefits**:

- Flexible schedule
- On-site parking
- Store discount

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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