Anthropologie Assistant Store Brand Leader

In collaboration with the Store or General Brand Leader, the Assistant Store Brand Leader supports the operations of the store with an emphasis on delivering an engaging and inspiring retail experience. The Assistant Store Brand Leader fosters an environment of continual development to create a culture of excellence, creativity, collaboration, innovation, and trust._

Customer Experience
- ** Service Culture**: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued; empowers the team to drive sales by utilizing key metrics to set team and zoning goals
- ** Customer Experience Management (CEM**): actively manages the store environment prioritizing service and sales as the Customer Experience Manager; collaborates with other managers to ensure the leadership team is trained and accountable to the CEM program
- ** Omni-Channel Service**: leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations

Leadership + Team Management
- ** Prioritize Talent**: supports the Store Brand Leader in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
- ** Engagement and Retention**: collaborates with the leadership team to facilitate thoughtful onboarding for new hires and to drive a strong brand, customer, and store connection
- ** Scheduling Responsibility**: assists with scheduling process to help manage team availability, requests off, and identification of employee skill set to create an effective schedule that aligns with business requirements
- ** Development**: prioritizes team growth by effectively scheduling time allocated for initiatives; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities

Visual + Business Operations
- ** Manage Operations**: collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly
- ** Visual Execution**: prioritizes time with key partners to understand and properly support timely and effective execution of visual priorities for the store
- ** Entrepreneurship**: assesses store business using company reporting tools to identify department and global opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
- ** Product Flow**: ensures product flow processes including shipment and omni operations are prioritized and executed efficiently to positively impact sales and the customer experience

Communication + Relationships
- ** Inclusion**: contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- ** Team Communication**: fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities
- ** Provide Meaningful Feedback**: provides global insight related to the customer experience and provides feedback and suggested solutions to Store Brand Leader or General Brand Leader
- ** Mentorship**: embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.