Swim School Manager

**About Us**:
**Working at British Swim School (BSS) is so much more than just a job**...it’s an opportunity to leave a legacy that may transform a life. Since opening our doors in 1981, BSS has rapidly grown to be the premier water survival and learn-to-swim school in North America, with 50,000 customers at any given time. Do check out our website.

**The Position**:
**Job Title**: Manager/Director

**Reports to**: Owner

**Status**: Full-time

**Location: Toronto West/Etobicoke**

The Manager/Director at British Swim School of Toronto West & Etobicoke is responsible for all aspects of the business, including delivering the aquatics program curriculum in support of our mission ‘to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer’.

Results are achieved through planning, collaboration, execution and engagement. Through your leadership, you help promote a fun and gentle approach, student progression and success, and the highest level of brand standards. You possess a passion for the water and love working with children.

Working in close partnership with the franchise owner, you are committed to a positive and rewarding customer experience for students and families in the British Swim School program.

Key responsibilities and requirements
- Knowledge and experience in swimming and/or teaching
- Willingness to travel within Toronto West-Etobicoke for regular and frequent visits to pools even when not teaching classes
- Lifeguard certification, or willingness/ability to get one
- Enthusiastic, outgoing personality with strong relationship, communication and customer service skills
- Aquatics acumen
- Weekend availability
- In the water, as lead instructor, you teach students directly as required
- Train new instructors from time to time
- Manage the team of our dynamic swim instructors. This includes doing performance evaluations, providing feedback and coaching to the instructors.
- Play the role of the deck ambassador as required
- Ability to lead, supervise, train, coach and motivate swim instructors, which includes organizing, prioritizing and scheduling work assignments
- Ensure all water and safety standards are maintained at the pools
- Ensure aquatics program adheres to British Swim School brand standards
- Problem solving, adaptability and calm demeanour when faced with challenging class situations
- Disciplined and conscientious, which includes a willingness to follow and enforce schedules, company policies and safety procedures, based on franchise expectations
- Capacity to plan, innovate and grow with the business
- Assist with business growth, recruitment and retention
- Assistance with recruitment, hiring and interviews
- Manages staff schedules including requests for additional hours and time off
- Engages and communicates with families and students, including resolving any issues in a timely manner
- Ensure customer satisfaction for existing and new customers
- Work with franchise owner to identify opportunities to improve results in service delivery, customer retention, revenue and efficiency

If you are looking for a position with a real purpose - this, is it We're helping save lives every day, and on top of that, you'll be working and having fun. Doesn’t get much better than that

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Every Weekend
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Are you able to work on weekends?
- Are you able to commute to various locations in and around Toronto West/Etobicoke?
- Are you able to work ~40 hours per week (Mon-Sun), b/w 10.00-20.00?

Licence/Certification:

- Lifeguard Certification (preferred)

Work Location: In person