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Customer Operations Program Manager
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**Req id**:30716- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.-
- The Customer Operations Program Manager provides a single point of contact while driving the lifecycle from original concept through to final implementation with a focus on enhancing business systems, business processes, productivity, efficiency and integration.**What you will be doing**:
- Lead the program and project management activities required for the successful delivery of multiple medium to large projects, in a professional, timely manner
- Develop detailed work plans, schedules, program estimates, resource plans, business requirements, user acceptance testing along with status reports
- Consult with IT for the allocation of resources when scope, priorities and implementation dates change, while minimizing business disruptions
- Work closely with cross functional business units to ensure a cohesive approach to overall project management at OpenText
- Complete gap analysis by gaining a thorough understanding of OpenText system processes and the acquired companies business processes and systems
- Working proactively to ensure that projects and changes are communicated appropriately and delivered with mínimal impact to the business
**What does it take?**
- Bachelor’s degree, college diploma or equivalent experience
- Minimum 5-10 years of program/project management experience with a proven track record of successful project implementations in a global software enterprise environment or technology field
- Experience with acquisition integration projects within global software enterprise environment or technology field is an asset
- Ability to prioritize multiple projects/tasks in a fast paced and changing environment, with mínimal supervision
- Exceptional verbal and written communication skills with the ability to facilitate meetings and translate requirements into defined business solutions
- Excellent interpersonal skills and ability to interact with all levels of the organization
- Understanding of a customer support environment beneficial; including Technical Support and Maintenance Renewals, with the ability to recommend solutions for possible improvements
- Aptitude for technology and the ability to connect technical concepts with customer value
- Extremely organized; detail oriented, and have the ability to shift easily between a variety of tasks with ease
- Possess a high degree of analytical and problem-solving skills, logic-based thinking, strong creativity and attention to detail
- Expert working knowledge of Microsoft Word and Excel
- SAP experience is an asset
- PMP designation or working toward designation an asset
- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.
