Parts Clerk

2 weeks ago

Kitchener, Canada Enviroair Full time

**PURPOSE OF THE FUNCTION**

Composed of a dynamic and passionate team, we are a Canadian company in full expansion and are currently looking for a parts clerk. By joining us, you will flourish in a professional and friendly environment, with a strong team spirit.

Reporting to the Parts & Warehouse supervisor, your mission will be to ensure quality customer service in the parts department.

**RESPONSABILITIES**
- Prepare quotes, Order entry, Purchase orders and Invoices and assist with monthly reports.
- Parts selection following customers’ requests.
- Meet Sales and Spare parts OTO targets.
- Assist with inventory management and stock replenishment.
- Manage returns, warranty claims & customer complaints.
- Keep ERP records up to date (customers, contact information etc.).
- Provide excellent customer service.
- Keeping current on new products and upgrading equipment, retrofits, and parts knowledge
- Learn our ERP system.
- Maintain knowledge of our products and services.
- Communicate regularly with head office and accounting to track customer billing.
- Drive continuous process improvements.
- Resolve and manage discrepancies with suppliers and customers.
- Coordinate the logistics of importation of parts and stock orders.
- Additional responsibilities maybe given from to time.

**REQUIREMENTS**
- Detail-oriented with the ability to maintain accurate records.
- Ability to work in a sometimes fast-paced environment and handle multiple tasks simultaneously.
- Strong phone etiquette and communication skills.
- Proficiency in basic mathematics.
- DEC or DEP in building mechanics an asset.
- Proficient in the use of Microsoft Office specifically Microsoft Excel, Adobe Acrobat and other computer software.
- Relevant experience in the field of HVAC an asset.
- Ability to lift and carry up to 50 lbs within a Warehouse environment.

**INTERPERSONAL SKILLS**
- Strong interest in sales and excellent customer service skills.
- Strong organizational, analytical and synthesis skills.
- Autonomy and resourcefulness.
- Rigor, judgment, and concern for a job well done.
- Excellent interpersonal and communication skills.

**TERMS OF EMPLOYMENT**
- Full time (weekdays)
- 5 hours per week
- Flexible schedule between 7 a.m. and 5 p.m.
- Possibility of teleworking
- Insurance: full medical and dental
- Group RRSP plan
- Continuing education
- Annual salary between 45 000$ and 55 000$ depending on experience.

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