Customer Service Agent

24 hours ago

Toronto, Canada Delta Airlines Full time

**CANADA, TORONTO**

**AIRPORT CUSTOMER SERVICE**

**12-FEB-2025**

**REF #: 27605**

**HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)**:
At Delta, our brand is critical to our continued success. As a Customer Service Agent (Ticket/Gate), you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. You will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

As a Ticket Agent you are the first to greet our customers. You will guide and assist them with the ticketing and baggage check-in process. Responsibilities for this position include, but are not limited to:

- Use a computer to sell, print and reissue tickets.
- Manage the check-in process, ensuring that customers have the proper documentation for travel.
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
- Practices safety conscious behaviors in all operational processes and procedures.

As a Gate Agent you will help our customers with routing, trip planning and gate boarding. Responsibilities for this position include, but are not limited to:
Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.

Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

Practices safety conscious behaviors in all operational processes and procedures.

**BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING**:
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Delta benefits as per local regulations and work rules will apply.

**WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)**:

- Have a high school diploma or GED equivalent
- Consistently makes safety and security, of self and others, the priority.
- Embraces a diverse set of people, thinking, and styles.
- Be at least 18 years of age
- Frequently lift bags or items weighing up to and including 80 pounds
- Be authorized to live and work in Canada
- Possess entry-level computer skills
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
- Must be fluent, both written and orally, in English

**WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)**:

- N/A

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