Retail and Guest Experiences Associate
2 weeks ago
Megalomaniac Wines is hiring for the position of Retail and Guest Experience Associate. The Associate role is instrumental in delivering memorable on-site experiences that inspire brand love and loyalty, including curated tasting experiences, outdoor vineyard walks, and retail store shopping. Associates bring enthusiasm, salesmanship and a team mentality to their role, sharing their product knowledge and passion for wine with guests. They provide consistent and exemplary customer service, help drive wine sales at the winery, and establish and grow our customer relationships. **Responsibilities** **Wine Store Sales and Operations** - Personal selling of wine and non - wine merchandise to guests. - On site customer service, including greeting guests, providing information about consumer experiences and wine products, and fielding general guest inquiries. - Wine store operations including completing transactions/customer purchases, preparing product packages, displays and stocking. - Accurate and efficient preparation of online orders for direct delivery. - Maintains and enhances a strong wine culture and quality image that befits the brand. - Educates guests on the history and current developments in the vineyard and estate. **Consumer Experience Sales and Operations** - Personal selling of consumer experiences to walk-in guests. - Executes vineyard tours to a high level of guest satisfaction. - Delivers tasting experiences to a high level of guest satisfaction. - Fields group/private experience inquiries. **Other** **Requirements**: - Exemplary customer service and sales skills - Must be able to lift 40 lb cases of wine - Able to stand for long periods of time - Professional attitude and a strong work ethic - A "can do attitude" and ready to jump in wherever needed - Available to work weekends and public holidays - Experience in the wine industry an asset - Smart Serve certificate an asset **Job Types**: Permanent, Part-time, Full-time **Salary**: $16.00-$18.00 per hour **Benefits**: - On-site parking - Store discount - Monthly Wine Allotment Day range: - Holidays - Monday to Friday - Weekend availability Shift: - 8 hour shift - Day shift Work setting: - Liquor store - Specialty store Ability to commute/relocate: - Vineland, ON L0R2C0: reliably commute or plan to relocate before starting work (required) **Experience**: - customer service: 1 year (preferred) **Language**: - Speaks fluent English (required) Work Location: In person **Job Types**: Part-time, Casual Pay: $16.55-$17.00 per hour Expected hours: 20 per week **Benefits**: - Discounted or free food - Flexible schedule - On-site parking - Store discount Day range: - Holidays - Monday to Friday - Weekends as needed Shift: - 4 hour shift - 8 hour shift - Day shift - Morning shift **Education**: - Secondary School (preferred) **Experience**: - sales: 1 year (preferred) - Customer service: 1 year (preferred) Licence/Certification: - Smart Serve (preferred) Work Location: In person
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