Bilingual Subject Matter Expert

2 weeks ago

Ottawa, Canada NTT DATA Full time

We are currently seeking a **Bilingual Subject Matter Expert **to join our team **Remote** based anywhere in **Canada.**

**Position Summary**: We are looking for a Subject Matter Expert - Service Catalog Analysis and Design. The ideal Subject Matter Expert brings a minimum of 10 years of experience in enterprise-level business analysis, with expertise in service catalog design and strategic initiative delivery. They possess strong analytical and problem-solving skills, proficiency in business process modeling, and the ability to gather and document complex requirements. With experience in change management and stakeholder collaboration, they excel at aligning organizational goals with actionable outcomes. Knowledge of business and digital systems, and exceptional communication skills enable them to guide teams through transitions and deliver a well-structured, client-focused service catalog.
- Analyze enterprise-level service requirements.
- Perform business analysis of functional requirements.
- Evaluate existing procedures and methods.
- Define and document system interfaces
- Identify opportunities for process redesign.
- Guide strategic design of the service catalog.
- Collaborate with senior leaders.
- Service cost modeling advice and support.

**Mandatory Qualifications**:

- Minimum of 10 years experience in delivering enterprise-grade business transformation and business analysis outcomes, with a focus on enterprise-level systems or service catalogs.
- Must have expertise in Service Catalog Design and Strategic Initiative Delivery.
- Must be Bilingual (English & French).
- Must have a valid Canadian Government Security Clearance.
- Must have Public Sector experience.
- Experience using tools such as Excel or Power BI.
- Experience with tools such as BPMN or Visio considered an asset.

**Key Skills**:

- Experience in translating strategic objectives into actionable plans and measurable outcomes.
- Knowledge and experience in enabling service delivery improvements for business teams across various service areas (ex. HR, legal, facilities, etc.)
- Familiarity with ITIL principles, particularly service design, service delivery, and continual service improvement.
- Experience in resolving conflicting priorities and ensuring alignment among diverse stakeholders.
- Proven ability to guide organizations through process changes, ensuring stakeholder buy-in and smooth transitions.
- Proven track record of supporting senior leaders and strategic initiatives.
- Understanding of enterprise IT systems, service management platforms, and integrations.
- Familiarity with project lifecycle methodologies like Agile, Waterfall, or hybrid approaches.
- Proficiency in presenting ideas clearly, tailoring messages for technical and non-technical audiences.
- Ability to evaluate trade-offs, assess risks, and recommend solutions that balance various priorities.
- Experience in leading workshops, meetings, and collaborative sessions to drive outcomes.

**#LI-IST #INDIST

  • Senior Subject Matter Expert

    3 weeks ago

    Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada SOPHiA GENETICS Full time

    Senior Subject Matter Expert – SOPHiA GENETICS Join the SOPHiA GENETICS NORAM Sales Team as a Senior Subject Matter Expert for the Northeast, enabling us to make a positive impact on outcomes for cancer and rare disease patients worldwide. Your Mission You will support and enable our Sales Executives throughout the sales cycles with deep, technical...

  • Senior Wargaming Subject Matter Expert

    3 weeks ago

    Ottawa, Canada ADGA Group Full time

    Job Description ADGA is hiring a Senior Wargaming Subject Matter Expert (SME) to work on a long-term engagement assisting in the design, development, planning, delivery and coordination of Wargaming as a capability to prepare joint forces for operations by acting as a catalyst for change - accelerating the evolution of joint capabilities and integrating...

  • Senior Wargaming Subject Matter Expert

    3 weeks ago

    Ottawa, Canada ADGA Group Full time

    Job Description ADGA is hiring a Senior Wargaming Subject Matter Expert (SME) to work on a long-term engagement assisting in the design, development, planning, delivery and coordination of Wargaming as a capability to prepare joint forces for operations by acting as a catalyst for change - accelerating the evolution of joint capabilities and integrating...

  • Senior Wargaming Subject Matter Expert

    2 hours ago

    Ottawa, Ontario, Canada ADGA Group Consultants Inc Full time

    Job Description ADGA is hiring a Senior Wargaming Subject Matter Expert (SME) to work on a long-term engagement assisting in the design, development, planning, delivery and coordination of Wargaming as a capability to prepare joint forces for operations by acting as a catalyst for change - accelerating the evolution of joint capabilities and integrating...

  • Canadian Artillery Subject Matter Expert

    1 week ago

    Ottawa, Canada ADGA Group Consultants Inc Full time

    Company Description **Job Description**: REF:001 ADGA is currently looking to bring an Artillery Subject Matter Expert onto a well established team that is supporting a major Defence Program. This job opportunity begins as soon as we find the right person! - Provides technical advice: with regards to all aspects of Canadian Artillery Doctrine, Techniques,...

  • Senior Subject Matter Expert

    3 weeks ago

    Montreal, Toronto, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada SOPHiA GENETICS Full time

    Do you enjoy using your technical knowledge of Genomics & The NGS workflow coupled with commercial prowess coupled to provide credibility and technical insights during the customer sales journey? Do you have experience in the Great Lakes Markets?If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS NORAM Sales Team as a Subject...

  • Product Design — Subject Matter Expert

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Vosyn Full time

    Join to apply for the Product Design — Subject Matter Expert role at VosynJoin to apply for the Product Design — Subject Matter Expert role at VosynGet AI-powered advice on this job and more exclusive features.Job Title: Product Design Subject Matter ExpertLevel: Senior StrategicDepartment: Design and User Experience, Product Experience -...

  • Senior Wargaming Subject Matter Expert

    2 weeks ago

    Ottawa, Canada ADGA Group Consultants Inc Full time

    OverviewADGA is hiring a Senior Wargaming Subject Matter Expert (SME) to work on a long-term engagement assisting in the design development planning delivery and coordination of Wargaming as a capability to prepare joint forces for operations by acting as a catalyst for change - accelerating the evolution of joint capabilities and integrating strategic...

  • Senior Wargaming Subject Matter Expert

    2 weeks ago

    Ottawa, Canada ADGA Group Consultants Inc Full time

    Overview ADGA is hiring a Senior Wargaming Subject Matter Expert (SME) to work on a long-term engagement assisting in the design development planning delivery and coordination of Wargaming as a capability to prepare joint forces for operations by acting as a catalyst for change - accelerating the evolution of joint capabilities and integrating strategic...

  • V.P.- AI Subject Matter Expert

    3 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Corporate Finance Institute Full time

    V.P - AI Subject Matter Expert Reports to: SVP, Training and Curriculum Purpose The Vice President (AI SME) leads the development of high-quality learning content focused on artificial intelligence applications in finance. They leverage their technical and domain expertise to design and deliver exceptional, practical learning experiences that help finance...