Service Express Attendant

**WESTIN**

At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you are positive, adaptable, and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

**The Impact You’ll Make**:

- Our Hosts are the living embodiment of our loved and trusted hotel brands. Driven to serve, they help ensure the memories our guests take home with them are as spectacular as the properties they visit.
- The Service Express Attendant will primarily be responsible for assisting all guests and patrons with their luggage from the driveway to reception, and from reception to their room. The attendant will also be required to job share with the Service Express Agents and to drive the hotel shuttle within the Whistler vicinity.

**The Wellness you Deserve**:

- We will support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- Inspired to help and interact with others

Position Requirements:

- Assist all guests and patrons with the removal of baggage from vehicles to a luggage cart.
- Escort guests with their baggage from the doorway to the reception area and to guest rooms
- Drive guests within Whistler in the hotel shuttle
- Exemplifies exceptional people skills and communication skills.
- Maintain the appearance of the lobby and driveway area.
- Handle difficult situations effectively, keeping immediate supervisor informed of any problems.
- Maintain knowledge of all in room equipment and operating procedures.
- Control security measures by observing and reporting any unusual activities and potential problems.
- Suggest the use of outlets and services on the property.
- Strive to become and remain proficient with all hotel services and packages.
- Comply with WRS's Occupational Health and Safety Program and the Regulations of WorkSafeBC
- Report any unsafe conditions, practices, or injuries to their supervisor as soon as possible.
- Set a good safety example.
- All other duties as required.

**Skills & Experience**:

- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Detailed knowledge of Whistler area and available services
- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Basic computer knowledge

**Qualifications/ Requirements**:

- Must have a valid British Columbia Class 5 driver’s license.
- Must have a clean Driver's Abstract.
- Heavy lifting will be expected: Attendants should be capable of lifting to 75 lbs to waist level.
- Lifting items up to or above 40 lbs above the waist onto luggage carts, bell storage area, and guest vehicles
- Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
- Attendants will be required to remain standing for an eight-hour shift (both indoors and outdoors)
- Attendants may require extensive walking, transporting guest items from lobby to their guest rooms.
- Requires manual dexterity to use and operate all necessary equipment.

**Health & Safety**:

- Health & Safety is at our core
- Daily stretches and movement to get you ready for your day
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings