Assistant Store Manager

**RESPONSIBILITIES**

**Drive the Business & Deliver Results**
- Assist the leadership team, ensuring the store is on target to **achieve financial targets** through monitoring and improvement of measureable statistics that drive the business.
- **Monitor team sales targets** & other metrics, provide feedback and analysis to the leadership team.
- M**anage your people resources **to maximize sales, traffic flow, floor coverage, and customer engagement.
- Manage the sales floor with **agility, changing direction & continuously improving** based on key indicators and lessons learned.
- Be a clienteling expert, **leading by example** in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade through you and your sales staff.
- **Model and supervise the selling environment**, providing consistent coaching on sales, product and client training in order to ensure the highest level of customer service and sales.
- Ensure **disciplined control of payroll expenses.**

**Leadership & People Management**
- **Lead by example and model behavior** that reflects the company’s core values.
- Appropriately **manage conflict** and take ownership for your part in the team dynamic.
- Assist the leadership team to manage **overall team performance & growth**:

- **Hold people accountable** to a high standard of excellence.
- **Recognize **contribution of others and celebrate success.
- Act as the Transformational Leader of the Floor (TLOF) and motivate the team on achievement of sales plans & personal sales goals.
- Partner with GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-added team meetings.
- Foster team’s **ongoing growth & development **through both training & on-the-job learning.
- **Manage performance, handle issues & resolve conflict** in a calm, objective & fact-based manner.
- Leverage the DOR Program to develop skillset and competencies in self and leadership team.
- Utilize MTB, mid year and annual performance appraisals to help develop staff and ensure both store and company goals are met.
- Assist in **recruitment, selection and on-boarding **of store staff.
- Contribute to a **positive atmosphere** that is fun, professional, productive, and team oriented providing clear feedback and regular coaching.
- Display a strong commitment to **self-development and growth.**

**Deliver the Customer Experience**
- Lead by example; **train, guide and coach staff on styling, selling & service skills, **driving them to create transformational customer experiences & exceed sales targets.
- Assist the leadership team to **create the customer journey in your boutique** - customize it for your customer demographic & manage your team to develop & maintain productive customer relationships.
- **Maintain a “One Company” perspective** on charge sends, returns, and other such transactions that are critical to a positive customer experience.
- Demonstrate a s**trong use of selling skills** and an **ability to drive personal sales, building store clientele**.
- Build a **strong consignment business** in your store.
- Ensure **visual merchandising and maintenance standards** are met at all times.

**Represent the Brand**
- Understand and communicate the **Tory Burch brand aesthetic, brand philosophy and lifestyle** to the associates and the customer.
- Emulate the **brand aesthetic** & embody a strong sense of **fashion sensibility **and an **enthusiastic attitude.**:

- In partnership with the leadership team, oversee the **development of clientele** by implementing strategic initiatives that **build our customer base & increase repeat business.**:

- Assist the GM and/or AGM, taking ownership for maintaining the **Tory Burch aesthetic across all touch points** including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment.

**Operational Excellence**
- Perform **store opening and closing procedures** including counting registers and register funds, completing bank deposits, and securing the facility.
- **Accurately process** all POS transactions, capture of customer information, and inventory functions such as receiving of shipment, transfers, repairs, damages, etc to **maintain the integrity of the inventory**.
- **Adhere to all policies and procedures** with a focus on loss prevention and operational excellence.
- Take ownership for **maintaining a high standard of store maintenance** including daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.
- Manage your people resources in a **strategic, business focused manner**, ensuring effective scheduling around product deliveries, peak periods and key events.
- Understand the importance of **efficient store operations **& support the leadership team in achievin