Supervisor

1 week ago

Calgary, Canada Mint Smartwash Full time

Mint Smartwash (Mint) is a technologically advanced express tunnel car wash. Mint is currently seeking applicants to join our team at the new car wash in Calgary, AB. Mint is a fast paced, rewarding work environment, with a key focus on safety, efficiency, and providing a top-quality level of service to all customers.

**Customer Service**
- Coach and mentor all employees to greet customers with a smile and provide superior customer service.
- Embody professionalism with colleagues and customers. Wear the Mint uniform and take pride in its appearance.
- Represent Mint Smartwash in the community in a positive manner.
- Guide and mentor new employees to become successful supervisors.

**Membership and Wash Sales**
- Mentor and coach Sales Geniuses on their sales pitch and customer service.
- Coach Trainees and Sales Geniuses on product knowledge.
- Work with the Assistant Managers to motivate the sales team.
- Work with Assistant Managers on executing promotions and developing sales games.

**Tunnel Operations**
- Develop in depth knowledge of the wash equipment, and how each component is supposed to operate.
- Manage the tunnel, this includes monitoring no pile-ups ensuring the tunnel is staffed at all times that a vehicle is going through the wash.
- Manage opening and closing shifts including key holding responsibilities.
- Work with the team to improve wash quality.
- Work with the team to ensure we meet uptime targets for the wash.
- Become an expert in the payment terminals and POS control software including trouble shooting issues.

**Safety Performance**
- Bring forward safety concerns to your manager and log them as Hazard ID's in Mint Ops.
- Supervise and mentor junior employees on the safety program.
- Complete, understand and put into action the required safety training.
- Be an active participant in safety meetings and ERP drills.

**Facility Upkeep**
- Own the daily tasks that keep the office, pay stations, tunnel, mat wash room, vacuum lot and entire site looking Mint.
- Ensure all tasks in Mint Operations Software are being completed, provide training to junior staff when required.
- Actively look for ways to improve the cleanliness or appearance of the facility.

**Professional Development**
- Develop leadership skills to be able to progress to an Assistant Manager position.
- Work through the competency-based training program to develop the skills required for the next role.
- Ensure junior employees are progressing through their competency-based training program, by providing support and guidance.

Mint Smartwash is a drug and alcohol-free work environment.

Pay: $17.00-$18.00 per hour

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Calgary, AB T2J 5C7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Sales: 1 year (preferred)

Work Location: In person

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