General Manager

JOIN OUR TEAM
Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
Direct and coordinate the day-to-day activities of the operation which includes supervision of the delivery/warehouse staff, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee operations activities in compliance with space availability, order fulfillment and business plans. Responsible for the overall strategic design and direction of the overall operations, Customer Service and Client Relationships. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment
RESPONSIBILITIES
- Responsible for the success of the operation ensuring adherence to business plans and budgets.
- Liaise with the Finance Team for monthly Customer reconciliation and internal budgets.
- Oversees delivery & warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.
- Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
- Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
- Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
- Assists in establishing budgets for the facility and implements controls necessary to keep expenditures within budgetary limitations.
- Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.
- Provides leadership to operations group by: Hiring, training, developing and scheduling competent staff
- Articulating the goals of the operations and Company including but not limited to health and safety, productivity, housekeeping
- Providing opportunity for success
- Providing feedback and measurement of success
- Manages ongoing relationships and interactions with customers, vendors and carriers working to assure adherence to contractual agreements.
- Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
- Accountable for the facility safety programs to provide a safe workplace for all employees and within the regulations of local and provincial legislations.
- Assumes additional related responsibilities as required.

EXPERIENCE
- A Bachelor’s Degree in business management with a focus on operations management, materials management; a designation in logistics management CITT or P.Log. Designation is preferred.

CORE COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EDUCATION
- Ten (10) years distribution experience (some of which in a 3PL environment)
- Five (5) years of managerial experience

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.