Business Systems Analyst

CanCap Group Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators, we learn from each other, respect each other and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

**What the role looks like**

The Business Systems Analyst is a problem solver who works closely with technology partners and business stakeholders to create technology solutions that fuel growth and innovation.

**Core Mandate**
- ** Diagnose and define core business challenges**: Proactively elicit, document, and translate complex business needs into precise functional specifications, ensuring a clear understanding of the underlying problems to be solved.
- ** Identify and optimize inefficient processes**: Analyze existing business processes to pinpoint bottlenecks and areas for improvement, then design and advocate for solutions that streamline operations and enhance efficiency.
- ** Decipher intricate business logic**: Deeply comprehend and interpret complex business rules and processes to effectively identify potential issues and inform robust solution design.
- ** Mitigate solution discrepancies**: Critically evaluate vendor solution documents, performing thorough traceability against initial requirements to identify gaps or misalignments and secure stakeholder consensus on corrective actions.
- ** Bridge the gap between requirements and validation**: Guide testing teams in transforming requirements and use cases into precise test conditions and expected results for all testing phases (product, performance, user acceptance, operational acceptance), occasionally conducting full end-to-end testing to confirm problem resolution.
- ** Anticipate and resolve project roadblocks**: Actively contribute to project and product management by accurately scoping efforts, estimating timelines, and proactively identifying and mitigating potential dependencies that could hinder successful problem resolution.
- ** Enhance solution development methodologies**: Drive improvements in requirement documentation, testing frameworks, and enhancement intake processes by establishing and implementing best practices and templates to prevent future issues.
- ** Ensure seamless solution deployment**: Coordinate effectively with Product Delivery and Operational Change Management teams to ensure the smooth and problem-free deployment of new solutions into production environments.

**Required Qualifications**:

- ** Educational**:

- Bachelor's degree in Business Administration, Computer Science, Engineering, Information Technology, or a related field.
- Consideration for equivalent practical experience combined with relevant certifications.
- ** Problem-Solving & Analytical Acumen**:

- 3+ years of experience in a Business Analyst, Systems Analyst, or similar role with a strong emphasis on identifying, analyzing, and solving complex business and technical problems.
- Demonstrated ability to think critically, identify root causes, and propose innovative and practical solutions.
- Proven experience in breaking down complex problems into manageable components.
- ** Continuous Improvement Mindset**:

- Demonstrated commitment to continuous learning and improving processes, documentation, and frameworks.
- ** Requirements Management & Documentation**:

- Expertise in various requirements elicitation techniques (e.g., interviews, workshops, surveys, observation).
- Highly proficient in translating abstract business needs into clear, concise, and actionable functional and non-functional specifications, user stories, and use cases.
- Experience with requirements management tools (e.g., JIRA, Confluence, or similar).
- ** Process Improvement & Mapping**:

- Solid understanding of business process modeling and experience in mapping, analyzing, and optimizing business workflows.
- Ability to identify process inefficiencies and recommend impactful improvements.
- ** Solution Evaluation & Validation**:

- Experience in reviewing solution design documents, performing traceability analysis, and ensuring alignment with initial requirements.
- Proficiency in developing and executing comprehensive test plans (UAT, SIT, Regression) and assessing system usability.
- Familiarity with various testing methodologies and tools.
- ** Communication & Stakeholder Engagement**:

- Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and vice versa.
- Proven ability to facilitate d