Salesforce Admin/business Analyst

2 days ago

Burnaby, Canada Bluvium Full time

**Salesforce Administrator / Business Analyst**

**Location**: Burnaby, BC (Onsite / Hybrid)

**About the Role**
We are hiring two **Salesforce Administrators / Business Analysts** to support business teams—primarily the **Customer Experience (CX)** organization—at our client site. This role involves working closely with US-based stakeholders to manage Salesforce operations, ensure data integrity, and drive business process improvements. The position is **onsite/hybrid**, requiring regular presence in our Burnaby office.

**Key Responsibilities**
- Serve as the primary Salesforce Admin for assigned business teams, managing user setup, permissions, and configurations.
- Support daily operations by troubleshooting Salesforce issues and maintaining data accuracy across key objects (Opportunities, Quotes, etc.).
- Collaborate with CX and other business stakeholders to gather requirements and implement enhancements that improve efficiency and user experience.
- Develop and maintain reports and dashboards to deliver actionable business insights.
- Configure automations using Flows, Process Builder, and Workflow Rules.
- Conduct periodic data audits and cleanup activities to maintain data quality.
- Document processes, configurations, and system changes.
- Provide proactive end-user support, training, and communication to improve adoption.
- Partner cross-functionally to identify and implement process and system improvements.

**Required Qualifications**
- 3+ years of experience as a **Salesforce Administrator or Business Analyst**.
- Strong hands-on experience with **Salesforce Service Cloud**; working knowledge of Sales Cloud (Opportunities, Quotes).
- Proficiency in Salesforce automation tools (Flows, Process Builder, Workflow Rules).
- Proven ability to manage and troubleshoot Salesforce data, including bulk updates.
- Excellent communication and collaboration skills with distributed (US-based) business teams.
- Strong problem-solving, organization, and attention-to-detail skills.
- **Salesforce Administrator (ADM 201)** certification preferred.

**Preferred Qualifications**
- Experience with **Salesforce CPQ or Revenue Cloud**.
- Familiarity with integration tools and data migration best practices.
- Experience in **Agile** environments and use of project management tools.

**Work Schedule & Expectations**
- **Hybrid model**: Primarily onsite in Burnaby, with some flexibility for remote work.
- Must be available during standard business hours and able to align with US time zones for key meetings.
- Occasional flexibility required for urgent issue resolution outside standard hours.

Pay: $74,358.00-$79,265.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

**Experience**:

- Salesforce Business Analyst and/or Admin: 4 years (required)

Work Location: Hybrid remote in Burnaby, BC

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