Technical Fire Alarm Specialist

5 days ago

Owen Sound, Canada Troy Life & Fire Safety Ltd. Full time

_**Troy Life & Fire Safety Ltd.**_ is looking for a _Technical Fire Alarm Specialist_ to join our team in Owen Sound, ON. _**Troy Life & Fire Safety Ltd.**_is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

**Troy is a 2025 winner of the Canada's Best Managed program.**

**Responsibilities**:

- Provide support for multiple brands of products to Canadian and International markets including the coordination and preparation of all documentation as required for new and existing products
- Maintain part numbers in ERP system.
- Be knowledgeable about major competitors and their prime products.
- Create technically written support documents for engineering product specifications, to be utilized in website promotion, social media, TIPs, Pitch Sheets and RFP submittals by engaging with the Marketing Team.
- Assist in onboarding and product training programs for new sales/service personnel
- Create PowerPoint Presentations for sales training as well as end-user product presentations.
- Monitor pricing levels on product lines, providing corrective action when they are less than the guidelines established by the product/marketing managers
- Research, prepare and recommend contract and distributor level pricing
- Research and prepare new product definitions
- Maintain company SharePoint site with technical product content
- Ensure product demos are in good working order and track and coordinate branch demo requests
- Support company trade shows and sales meetings with presentations, demos and technical support
- Other related duties as assigned

**Qualifications**:

- Graduate of Electronic or Electrical Technology/Fire Protection Technology or equivalent experience
- Technical background with superior written and oral skills
- Ability to collaborate and work effectively within a team
- Proficient in Math and Excel skills
- Proficient in technical writing and documentation
- ERP experience considered a strong asset
- Knowledge of ULC standards and building codes
- Technical fire alarm expertise considered an asset
- Knowledge of the fire and life safety industry - sales, marketing, distribution

**Why Work with Troy?**

**Troy Life & Fire Safety Ltd.** offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
- **Accommodation for applicants with disabilities is available upon request throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.**_

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match

Ability to commute/relocate:

- Owen Sound, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- fire systems: 5 years (preferred)

Work Location: In person

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