Plumbing Commercial Quotations

**DUTIES AND RESPONSIBILITIES**
- Proactively identify opportunities to quote plumbing equipment in Residential, Commercial & Small Industrial Projects
- Respond to customer inquiries related to plumbing quotes and/or redirect the customer to the appropriate department
- Communicate project details, obtain, and review material quotes from vendors
- Prepare and provide quotes for new and existing customers, contractors, and sales managers
- Quote recommended equivalent/alternate products based on cost, availability, and/or specifications
- Provide accurate information regarding the availability of in-stock items
- Liaise between suppliers’ reps and customers for all inquiries, lead, and delivery times, to meet tender deadlines
- Provide clarification on engineering specifications sheets, plans, contractor takeoffs, and addendums
- Coordinate with other departments, particularly heating and electrical, for business opportunities
- Maintain project documents both physical and electronic versions
- Entering projects and details in shared networks and Google networks
- Accurately process customer transactions such as orders, quotes, or returns
- Review the quotes for errors or missed items
- Determine customer requirements and expectations to recommend specific products and solutions
- Stay current with up-to-date product knowledge of all plumbing equipment
- Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
- Identify trends in customer satisfaction or dissatisfaction
- Create PDF files of specification sheets, that are job-specific for project submittals and Owner operation manuals
- Prioritize projects of importance and/or urgent requests when possible
- Other responsibilities as assigned

**SKILLS AND COMPETENCIES**
- Exceptional customer service
- Effective planning to achieve goals and deadlines including organization and prioritizing
- Self-motivated with efficient multi-tasking and time management skills
- Proven ability to learn quickly and work effectively in a fast-paced work environment
- Excellent interpersonal skills and communication skills, both verbal and written
- Strong analytical skills and problem-solving skills; ability to make quick decisions
- Always present a professional image to customers and vendors
- Attention to detail; ability to maintain a high level of accuracy in preparing and entering information
- Proficient in using a personal computer, data entry terminal, and other common office equipment and software

**EXPERIENCE AND EDUCATION**
- Minimum of a high school diploma or equivalent **required**:

- Minimum of 2 years sales experience (counter sales, inside sales, or outside sales) **required**:

- Knowledge of or previous experience in the Plumbing wholesale industry **required**:

- Previous experience and/or education in Project Management an **asset**:

- Basic understanding of reading blueprints an **asset**.

**WHY WORK FOR US**
- Company paid benefits
- Employee and Family Assistance Program (EFAP)
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program - Volunteer Day
- Personal Milestone Recognition Program
- Perkopolis Partnership
- Safety shoe reimbursement
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products

**OUR MISSION**

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

**OUR VISION**

Be the preferred wholesaler by providing superior customer experiences.

**FIND OUT MORE**

BG01