Collection Agent

Keltic Collections is looking for a highly motivated and career focused individual, who enjoys setting goals in a fast paced and rewarding work environment. We are in need of a person that is assertive, outspoken, and willing to take a stand on behalf of our client.

You will be dealing with negative situations and at times difficult people. When challenged you must be prepared to respond and be comfortable explaining consequence of actions based on the failure to act. This is not customer service; at times you must be very direct and willing to challenge the unreasonable response. You will be probing for information to enable a proper assessment of ability to pay and working to make things happen, not waiting for them to happen.

Our approach is professional, we introduce ourselves, the situation to be addressed and seek immediate resolution. We follow up arrangements made to ensure they will be met. It’s a professional but direct approach to problem solving

You will be required to perform duties including but not limited to:

- Negotiate payment terms and methods by use of critical thinking and asking probing questions to better overcome payment objections.
- Handling inbound and outbound calls related to scheduling payments, and updating information.
- Use a mandated systemic approach to communication when dealing with debtors.
- Accurately record all details of communications and activity on the system.
- Trace - investigate debtors in an effort to establish contact information.
- Maintain compliance by use of proper policy and procedures.
- Perform admin tasks and clerical duties as required.
- Conversing by telephone with educated professionals.
- Ensure targets and objectives are met.

**Qualifications**:

- Three years previous collection agent experience required.
- Negotiation and exemplary organizational skills.
- Be detail-orientated, efficient and able to multi-task.
- Proficient computer skills.
- Effective oral and written communication skills.

**Job Types**: Full-time, Permanent

**Salary**: $33,150.00-$45,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Truro, NS: reliably commute or plan to relocate before starting work (required)

Work Location: In person