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Mission Critical Ai Technician
3 weeks ago
Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced **Mission Critical AI Technician** to join our team and drive our relationships with hyperscale clients to new heights.
**Hours/Schedule**: Monday - Friday, 8am - 5pm PST and 11-8 PST (9-6 MST and 12-9 MST)**
**Wage**:$29.25**
**Mission Critical AI Technician**
The Mission Critical AI Technician is a skilled professional supporting the operation of high-performance computing infrastructure in AI-driven data center environments. Technicians must be well-versed in the latest technologies related to AI hardware, servers, networking, operating systems, and infrastructure maintenance. This role serves as a key liaison with client site supervisors, executing tasks that ensure optimal system performance and responsiveness. Mission Critical AI Technicians typically support 24/7 operations, working rotating shifts of 8 to 12 hours across 3 to 4 days per week depending on site scheduling requirements.
**Primary duties within varied scope of work and client expectations will range from**
- Provide Smart Hands support in a mission-critical AI data center environment
- Deploy, maintain, and replace AI node hardware systems
- Perform diagnostics, break/fix repair, and IT troubleshooting
- Assist with installation and configuration of servers, network, and storage
hardware
- Execute tasks and service requests as directed by client technical leads or site
supervisors
- Conduct visual inspections of whitespace, cabling, and infrastructure
- Install, label, test, and troubleshoot structured copper and fiber cabling
- Track physical access and escort authorized visitors as needed
- Update asset and inventory management systems accurately and consistently
- Respond to incidents within defined SLAs for acknowledgment and dispatch
- Document all actions and work completed in designated service management
platforms
- Coordinate equipment delivery, unpacking, rack-and-stack, and setup
- Maintain cleanliness of the computer room environment and enforce no
- cardboard policies
- Communicate effectively with internal teams and client stakeholders
- Support uptime objectives, maintenance windows, and change control processes
**Additional Accountabilities**
- 100% completion and fulfillment of client-defined scope of work and expectations
- 100% accurate and timely documentation of work orders and service tasks
- Accurate and timely submission of timesheets, hazard assessments, and incident
reports
- 100% completion of all required safety, security, and compliance training
- 100% adherence to Salute Mission Critical’s operational, safety, and reporting
standards
- 100% compliance with all client-specific security and privacy protocols
**Required qualifications, skills, experience for success**
- Experience in mission-critical data center or colocation environments
- Familiarity with a wide variety of hardware including servers, storage, and
networking
- Demonstrated ability to follow detailed instructions and escalate as needed
- Proficiency with asset tracking systems and IT service management platforms
- Strong organizational and documentation skills
- Excellent verbal and written communication skills
- Ability to lift 50-70 lbs and operate handling equipment
- Valid driver’s license for work-related travel as needed
**Preferred Qualities Leading to Success**
- Ability to interpret site drawings, technical plans, and rack layouts
- Competency in Microsoft Excel and related documentation tools
- Ability to multitask and manage multiple priorities under time constraints
- Knowledge of SLAs, KPIs, and high-availability expectations
- Team-oriented with strong interpersonal skills
- Experience supporting 24x7 operations, including nights and weekends
- Ability to maintain a professional presence in high-pressure environments
**Job Hazard Assessment Mitigation Awareness**
- Personal Protective Equipment (PPE)
- Fall Protection / Ladder Safety
- Arc Flash Awareness
- Power Lift Vehicle / Scissor Lift Operation
- Hazard Communications
- Confined Space Protocols
**Physical Requirements**
- Ability to lift and carry heavy equipment (up to 70 pounds)
- Ability to climb ladders and stairs to access elevated work areas
- Ability to stand for long periods during tasks in various environments
- Ability to respond quickly to emergencies and navigate workspaces efficiently
- Ability to bend, stoop, and kneel for equipment installation and maintenance
- Manual dexterity and hand-eye coordination for small part assembly and cable
termination
- Ability to differentiate color-coded cables, labels, and indicators
- Ability to move quickly through tight or congested spaces
- Ability to work in fluctuating indoor temperatures and
