Patient Care Coordinator

**Job Title: Patient Care Coordinator - Part Time, Tuesday - Thursday**

**Supervisor**: Regional Manager

**Position Summary**:
The **Patient Care Coordinator (PCC)** serves as the first point of contact for patients, demonstrating professionalism and a patient-centered approach. The PCC builds trust with patients, meets their needs, and provides effective solutions by recognizing opportunities and coordinating all clinic and patient support services within their assigned location(s).

The PCC plays a key role in screening patients, answering inquiries, facilitating smooth patient flow, and ensuring efficient clinic operations. This includes supporting both clinical and administrative teams with tasks such as scheduling, financial processing, insurance claims, inventory management, and record-keeping. The role also involves working closely with the home office marketing team to plan outreach efforts, coordinate events, and engage in growth-driving activities like telemarketing and patient retention.

**Essential Duties and Responsibilities**:

- **First Point of Contact**: Respond to patient inquiries (via phone or in-person) and provide information regarding services, promotions, and the scheduling process.
- **Screening & Scheduling**: Screen calls to identify potential patients and schedule appointments accordingly. Ensure a seamless appointment scheduling and confirmation process.
- **Patient Flow Coordination**: Collaborate with the provider to ensure smooth patient flow in the office.
- **Financial & Administrative Processing**:

- Check patients in and out, collect payments, and maintain accurate financial records.
- Track daily revenue, reconcile petty cash, close the day, process bank deposits, and handle insurance claim processing.
- Process invoices, post charges, and ensure accurate financial documentation.
- **Documentation & Records Management**:

- Maintain patient charts, verify insurance and billing data, and ensure the filing of all patient records.
- Work with insurance and workers' compensation agencies to facilitate benefit verification and authorizations.
- **Reporting & Compliance**: Maintain daily, weekly, and monthly reports and respond to home office requests in a timely manner.
- **Inventory Management**: Monitor the status of hearing aids and repairs, and track product inventory.
- **Marketing & Outreach Support**:

- Assist the hearing care provider with marketing initiatives such as compiling physician packets, coordinating seminars, and sending recall letters.
- Track marketing calls and inquiries from initial contact to point of sale.
- **Office Operations**:

- Open and close the office daily, ensuring the reception area is neat and welcoming.
- Provide training and support to front office staff at other locations, as needed.
- **Other Duties**: Perform various administrative tasks such as filing, office supply inventory management, and handling mail.

**Education and Experience Requirements**:

- **Education**: High school diploma required; Associate’s degree in a related field (administrative, accounting, sales, or customer service) preferred.
- **Experience**:

- Minimum of 2 years of office management experience, preferably in a customer-driven environment.
- Experience in a healthcare or sales-related field is a plus.

**Required Skills**:

- **Technical Skills**: Strong computer proficiency, including experience with word processing, database software, and scheduling tools.
- **Communication**: Excellent verbal and written communication skills.
- **Customer Service**: Strong interpersonal skills with the ability to build relationships with diverse patient populations, colleagues, and vendors. Demonstrated problem-solving abilities and sales skills.
- **Organizational Skills**: Highly organized with excellent time-management abilities.
- **Attention to Detail**: Accurate data entry and record-keeping, ability to track financial and sales data with precision.
- **Financial Acumen**: Basic understanding of accounting procedures and the ability to manage and track financial transactions.
- **Adaptability**: Ability to manage multiple tasks and prioritize in a fast-paced environment.
- **Experience**: Front desk, medical office, or sales field experience is preferred.

**Physical Demands**:

- Ability to manage a busy office with interruptions (calls, walk-ins, etc.) while maintaining efficiency.
- Ability to focus on tasks despite frequent disruptions.
- Must be able to lift up to 20 pounds.

**Job Type**: Part-time

Pay: $17.00-$20.00 per hour

Expected hours: 24 per week

Additional pay:

- Bonus pay

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Lunenburg, NS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 2 years (preferred)

Work Location: In person