Client Services Coordinator

5 days ago

Victoria, Canada Stretch Creative Inc. Full time

**Client Services Coordinator - Remote Position**

**Purpose**
- To service the heck out of our existing clients in every way possible—providing them with the feeling that they are our #1 client.
- To create a great relationship and experience with each client and identify other opportunities for Stretch to support their content program(s).

**Mission**

To forge close relationships with clients and create an unbeatable experience for them through regular communication and timely problem-solving.

**Scope of Position**

Get to know our clients inside and out and be able to work with their quirks and unique characteristics. Navigate the client relationship to address their questions, concerns, and challenges and identify future needs. Always look to franchise the client and expand our services. Clients need to feel seen, heard, and valued through communication through the agreed-upon channels and cadences.

**Responsibilities**:

- _General Overview_
- Act as the primary point of contact for new customers once they are officially signed on as a client
- Onboard and set up new client accounts
- Respond to client communications in a timely manner, send follow-ups, and schedule/attend regular meetings
- Establish a specific and consistent process for post-meeting follow-ups
- Route new client orders and coordinate with production
- Handle account escalations and involve leadership when necessary
- Become the “voice of the customer” and communicate feedback to internal stakeholders
- Identify potential superfans for customer success stories, testimonials, referrals, etc. and communicate positive feedback to the Managing Editor and/or Community Coordinator to share with the team
- Identify ways to help our clients succeed
- _Weekly_
- Regular client communication meetings
- Document client interactions on Notion so the internal team has visibility
- Communicate client feedback with necessary internal stakeholders
- Communicate with Head of Operations for any production related issues
- _Monthly_
- Conduct client account reviews
- _Quarterly_
- Send client feedback forms and compile data to find ways to service our clients better

**Job Requirements**

**Education**

Bachelor’s degree in a related field, such as business, communications, or marketing

**Training & Experience**

Experience with content, SEO, copywriting, etc. required.

Stretch will provide on-the-job training to help the employee learn the company’s specific processes, procedures, and software that the company uses.

**Skills / Characteristics**
- Communication
- Organization
- Detail-orientation
- Ability to problem solve
- Team player attitude
- Empathy
- Time management

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- Do you have working knowledge of SEO (search engine optimization), blogs, content and copywriting?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

  • Client Services Coordinator

    2 days ago

    Victoria, Canada Leede Financial Inc. Full time

    **Executive Assistant/Client Service Coordinator** Stephen Whipp Financial is a small associate wealth management services office of Leede Financial Inc. currently located in downtown Victoria. Stephen Whipp Financial specializes in ethical/responsible investing. The Executive Assistant/Client Servicing Coordinator (referred to as the Executive Assistant in...

  • Client Services Coordinator

    3 days ago

    Victoria, Canada Lifemark Health Group Full time

    **Client Services Coordinator - Victoria, BC - Full time** **Salary Range: $40,000-$42,000** Over the past 23 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our brand represents the integration of many premier companies within...

  • Client Experience Coordinator

    1 week ago

    Victoria, Canada Bayshore Northern Staffing Full time

    **Job Title**:Client Experience Coordinator** **Locations: Victoria, British Columbia** **Salary: $45,000 - $52,000** Working directly with the Director of Growth and Innovation, the Client Experience Coordinator (CEC) is an integral part of our team contributing significantly to the overall client experience and ensuring operational efficiency by working...

  • Client Experience Coordinator

    1 week ago

    Victoria, Canada Bayshore HealthCare Full time

    **Job Title**:Client Experience Coordinator** **Locations: Victoria, British Columbia** **Salary: $45,000 - $52,000** Working directly with the Director of Growth and Innovation, the Client Experience Coordinator (CEC) is an integral part of our team contributing significantly to the overall client experience and ensuring operational efficiency by working...

  • Coordinator, Client Experience

    1 week ago

    Victoria, Canada Bayshore HealthCare Full time

    Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • Client Care Coordinator

    3 days ago

    Victoria, Canada JKS Realty & Property Management Full time

    JKS Realty & Property Management, is looking for an exceptional CLIENT CARE COORDINATOR to join our team! We are a multi-facet office with Real Estate, Strata Management and Property Management divisions. Must have incredible customer service skills, be extremely detail-oriented, enthusiastic, self-starting, deeply committed to supporting the team in...

  • Sales and Service Coordinator

    2 weeks ago

    Victoria, Canada Harbour Door Services Ltd Full time

    Sales & Service Coordinator Position Overview The Sales & Service Coordinator is responsible for providing administrative and coordination support to the sales and operations functions at HDS. This role ensures that quotes are accurate and complete before being delivered to customers, maintains visibility into the sales pipeline, and coordinates the...

  • Client Relations Coordinator

    5 days ago

    Victoria, Canada CSN Advance Full time

    **Join Lift as a Client Relations Coordinator!** **CSN Advance **is expanding their repair team and are looking for a dedicated **Client Relations Coordinator** to join our team in **Victoria, BC**. In this position you will play a crucial role in our mission to provide top-notch customer service for our clients who require automotive repair...

  • Service Coordinator

    1 day ago

    Victoria, British Columbia, Canada Paladin Technologies Full time

    Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience...

  • Client Service Manager

    1 week ago

    Victoria, Canada Terra Archaeology Full time

    Terra Archaeology Limited is a mid-sized, professional archaeological services firm with five regional offices across British Columbia. Celebrating over 20 years of service, Terra has developed a diverse and expanding client base, which includes First Nations communities, federal and provincial government agencies, private sector corporations, and individual...