Manager, Delivery

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Manager, Delivery

**About Capital One Canada.**

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you

**About the Team**

As part of the Office of the President, Integrated Delivery is a centralized function, partnering with the business to prioritize, implement, and sustain Canada’s top strategic priorities. Our success comes from our ability to provide program and change management experience while quickly standing up routines, proactively monitoring and executing initiatives, and acting as a single point of contact.

**About the Role**

In this Program Manager role, you will be on an exciting journey to drive delivery of highly complex programs that contribute to Canada’s strategic goals and improve the experiences of our customers.

Your responsibilities will include the following:

- Leading program planning including scope, objectives, timelines, and governance
- Documenting and maintaining key program artifacts such as dashboards, risk and decisions logs, and schedules
- Identifying and escalating risks for flawless and on-time delivery of programs
- Owning the communication and reporting to a range of stakeholders, adapting to their required level of knowledge and involvement in the program through exceptional stakeholder management
- Leading and driving solutions through cross-functional teams; keeping members focused on the overall goal and the role they play in achieving it
- Managing day-to-day program activities including tracking milestones, decisions, and deliverables
- Mitigating risk by understanding outcomes and working closely with stakeholders to escalate and manage breakdowns
- Identifying and implementing improvements to work processes and program management practices as part of the delivery community of practice
- Developing and maintaining strong client relationships across Canada and the enterprise

**Basic Qualifications**:

- Bachelor’s degree or equivalent training
- 5-7 years of experience in delivering projects, preferably in a financial-services setting
- Experience working in agile, lean, SAFe environments
- Excellent presentation skills, comfortable presenting to senior leadership

**Preferred Qualifications**:

- Strong Excel, JIRA and Confluence skills; good familiarity with project management tools
- PMP or similar certification is a plus
- CSPO or similar certification is a plus
- Prosci Adkar or other change management certification is a plus
- Proficient with reporting tools, such as Google Sheets and Tableau

**Working at Capital One.**

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).