Customer Success Specialist

IronSight is currently looking for a **Customer Success Specialist** to join its Customer Success team. In this role, you’ll:

- Support the Customer Success team through Discovery, Onboarding, and Relationship Management activities for new and existing clients
- Collaborate within Customer Success and across the company to support continuous improvement of tools, practices, and resources

The Customer Success Specialist will report to the VP of Operations and work with team members from across the company to support new and existing customers.

**Positions Available**: 1

**Position Type**: Permanent Full-Time

**Location**: Edmonton, AB, Canada / Remote in Alberta (You must be legally entitled to work in Canada)

**Salary**: $55,000 CAD to $65,000 CAD based on experience

**Anticipated Start Date**: December 2024 / January 2025

**What You’ll Do**
- Support customer success activities such as problem identification and resolution, platform configuration, onboarding and training, and stakeholder coordination/management
- Data analysis, reporting, and analytics for internal teams and external customers
- Work with members of the Operations, Product, and Engineering teams to understand current and upcoming features and support the flow of information to teams and users
- Assist the Customer Success team in improving tools, practices, and resources

**What You Bring**
- Passionate about helping others and interested in customer success, software development, or product management
- Recently graduated from a post-secondary program that focuses on business, technology, or product management (e.g. business, marketing, or computer science with business specialization)
- Strong organizational and time management skills
- Skilled at working with data and reports
- You love to ask questions and look for ways to help your team and customers succeed
- Experience in customer service or providing technical support an asset
- Experience writing code or SQL an asset
- Experience with data visualization tools like Metabase or Power BI an asset
- Experience with collaboration tools such as Slack, Google Workspace, or Office 365

**You Share Our Values**
- **Own It** - We take extreme ownership of everything we do. “Not my problem” isn’t in our vocabulary.
- **Be Bold** - We show courage and take action to deliver exceptional results.
- **Win Together** - We win together and we grow together.
- **Get Obsessed** - We are passionate about our clients. Their problems are our problems. Their success is our success.

**What You’ll Get**
- A rewarding role at an exciting, growing scale-up with a strong culture of connection, fun, and performance.
- Flexible work arrangements that let you balance the great work you do with the responsibilities in your life.
- 2 weeks annual time off
- Company-supplied laptop and software that allow you to showcase your talent and unleash your potential
- Investment in your professional development
- Group Benefit Plan that includes Mental and Physical Health, Vision, Dental, and Health Care Spending Account

**About IronSight**

Founded in 2017, with headquarters in Edmonton, Alberta, IronSight is a digital technology company taking the guesswork out of energy and industrial operations. Through its cloud-based software, IronSight digitizes processes and workflows involving people, equipment, and service logistics. It creates immediate administrative efficiencies while capturing and displaying field services data to benchmark performance and make decisions that increase productivity, reduce OPEX/CAPEX and environmental footprint, optimize asset use, and enhance safety.

**Application Process Overview**
- Submit your cover letter and resume via Indeed

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- SQL: 1 year (preferred)

Work Location: Hybrid remote in Edmonton, AB T6E 4E6

Application deadline: 2024-12-01
Expected start date: 2025-01-06