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Customer Service Associate

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Vancouver, Canada The Original FARM Full time

The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision by delivering a thoughtful and innovative customer experience. We are cannabis educators, sharing our passion and acquired knowledge with every customer

**MAIN DUTIES/RESPONSIBILITIES**:

- Ensure an excellent customer experience;
- Update one’s product knowledge and successfully complete the required training courses
- Provide customer education on FARM’s range of products;
- Maintain the store standards at all times
- Strict compliance to all policies and procedures;
- Other duties as required.

**QUALIFICATIONS AND SKILLS**:

- Strong customer service skills
- Working knowledge of POS systems, Word, and Excel
- Strong communication skills, time management, and problem-solving skills
- Works well in a high-volume retail environment
- Able to perform independently as well as a team member
- Strong cannabis knowledge and passion required
- BC Selling it Right Certificate

**TERMS OF EMPLOYMENT**:

- Must be able to work a variety of night, evenings, weekend, and split shifts when required
- Must be willing to cover shifts on short notice
- Reports to: Store Manager

Starting salary: $19.00