Maintenance Helper

**MUSKOKA BAY RESORT - INDOOR MAINTENANCE HELPER**

**Reporting To: Director of Facilities & Assets**

**Department: Indoor Maintenance**

**Terms: Seasonal, Full-Time, Part-Time**

**Who We Are**

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in the Fall of 2025. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice

**Position Summary**

The Maintenance Helper supports the Indoor Maintenance team in maintaining guest rooms, public spaces, and staff areas at the resort. This entry-level role is ideal for a self-motivated individual with general handy-person skills, a strong work ethic, and a guest-focused attitude. The Maintenance Helper will assist with minor repairs, cleaning up job sites, organizing tools and supplies, and responding to basic maintenance requests with the goal of supporting a safe, clean, and welcoming environment for all guests and staff.

**Duties & Responsibilities**
- Assist with routine property walk-throughs and visual maintenance checks.
- Support basic maintenance tasks such as:

- Changing light bulbs.
- Minor paint touch-ups and caulking.
- Light furniture or fixture assembly or repairs.
- Simple drain unclogging (e.g., plunging).
- Help prepare and clean up materials and tools before and after maintenance projects.
- Organize and maintain maintenance tools, equipment, and storage areas.
- Escort and assist third-party service providers on-site (e.g., electricians, plumbers).
- Run errands or pick up supplies/tools as needed.
- Communicate repair needs clearly to senior maintenance staff.
- Respond politely and promptly to basic guest maintenance requests.
- Maintain a clean, professional appearance while in guest areas.
- Demonstrate a positive, helpful attitude with all guests and team members.
- Support guest-facing departments (Housekeeping, Front Desk) by responding to urgent repair needs efficiently.
- Promote safety and cleanliness in all areas of work.

**Skills, Abilities, Attributes**
- Demonstrated interest or basic experience in maintenance, repair work, or similar hands-on roles.
- Friendly, approachable personality with strong customer service instincts.
- Willingness to learn new skills and work alongside experienced team members.
- Able to work independently and take initiative on assigned tasks.
- Good physical condition: able to lift up to 50 pounds and work on feet for long periods.
- Comfortable working indoors and outdoors in various weather conditions.
- Availability to work afternoons, weekends, and holidays as needed.
- Valid driver’s license considered an asset.
- Legally entitled to work in Canada.

**Education & Experience**:
**Nice to Have (but not required)**:

- Previous experience in a hotel, resort, or facility maintenance setting.
- Basic knowledge of tools, painting, plumbing, or general repairs.
- Experience using hand or power tools safely.

**Note**: This is a junior-level position intended to support the Indoor Maintenance team. The role is ideal for individuals looking to gain hands-on experience in property maintenance and hospitality operations in a resort environment.

**Our commitment to you**:

- We will provide you with a supportive, communication driven workplace.
- Provide a company culture that promotes diversity, inclusion, and equity.
- Empower you to make decisions and solve problems.
- Competitive compensation package that will be commensurate with experience.
- Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.
- The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements._

**Visa Requirements**: Must be eligible to work in Canada