Children & Family Services Manager

**C. Specific Responsibilities**
- Managers will oversee all program areas.
- Managers will oversee all the administration areas, including management of company finances, budgets, payroll, invoicing, payables and any other related administrative duties.
- Managers will: supervise staff; existing and new person-served files; take intake calls; match and assign new person-served intakes; review time sheets; prepare and or review contact notes, reports and critical incidents; complete filing and ensure the files are up to standards.
- Provide training opportunities for the staff.
- Provide supervision monthly with supervisory staff and any staff members requesting or exhibiting signs for supervision.
- Support, debrief, and assess staff/ program needs. Provide ongoing training and /or arrange training for staff.
- Ensure all cultural areas for programs are meeting standards and meet person-served family/youth needs.
- Assist in case planning, mediation, and problem solving with supervisors and/or staff.
- Attend regional case conference meetings, if required.
- Reporting all CIR’s to the program manager, to the case manager and contract manager.
- Ensure supervisors/staff bouquets and/ or concerns and strengths are dealt with according to the policy and
- Procedure manual.
- Keep up on new research and findings for assigned program area.
- Be involved in outcomes and program evaluation.
- Oversee the program and resource manual for the programs run by the agency.
- Be available for rotation of on-call schedule.
- Attend as a Director for Family Connections Inc. the community/co-agency and or Association meetings.
- Meet for weekly management/supervisor strategy building meetings on a regular basis.
- Train supervisors to stand in when necessary.
- Provide supervision with the supervisors on a monthly basis, as well as, ongoing daily communication.
- Work closely with the supervisory/staff team and attend supervisor/staff meetings.
- Fulfill related duties assigned by the contract directives.

**Direct Service**
- Assist in case planning, mediation, and problem solving, with supervisors/staff.
- Attend regional case conference meetings, when required.
- Responsible to supervise the program assessment tools and service plans.
- Responsible to supervise the identification, plans and implementation and evaluation of the service needs.
- Create a working environment based upon trust, caring, respect and to encourage the staff to meet all identified tasks.
- Ensure that the program service objectives are met.
- Advocate with the staff/community for formal and informal community support networks.
- Attend all meetings, conferences and crisis as required on the job
- Own transportation is necessary.

**Community**
- Build bridges with community resources encouraging partnership to be involved with service delivery where appropriate.
- Involvement within community actions and delivering agency information presentations.
- Research appropriate family / youth activities and encourage supervisors/staff to utilize these family outing activities and monitor outcomes.
- Oversee the community resource list and provide feedback/input into the updates.
- Support and encourage supervisors/staff to facilitate family involvement within the community either formally or informally.
- Keep abreast with any policy and program requirement changes to our programs made by the AASCF/Disability Services/CAC.

**Court Appearances**
- Responsible to support staff /or attend court proceedings when required by Disability Services /PPC/CFS.
- Responsible for supervision of /or information presentation during court proceedings if so required by Disability Services /PPC/CFS.

**D. Authority**
- Direct representative of Family Connections Inc. to external agencies and the general public.
- Authority to claim for court appearances (if contracted).
- Authority to claim for required formal person-served reports.
- Authority to claim for person-served transportation (if contracted).

**E. Personal Qualifications**

**And Skills**
- Strong leadership and supervisory abilities
- Possess management qualities and skills for the Human Service Field
- Strong decision making skills and sound judgement ability
- Superior oral and written communication skills
- Strong organizational skills
- Specialized training in mediation and conflict resolution strategies
- Exemplifies team leadership abilities
- Specialized training in family dynamics, abuse protocol, medication administration, life skills, therapeutic interventions, adult/child education, parent teaching, crisis intervention, motivating for change, child development, Trauma informed care, and suicide intervention and self-harm, aboriginal/cultural awareness, and First Aid/CPR.
- Take responsibility for updating any outdated necessary training.
- Respectful and non-judgmental with a strong sense of responsibility.
- Ability to work independently and part of a larger team.
- Enthusiastic, persistent, ta