Resident Experience Coordinator

6 days ago

Hamilton, Canada Greenwin Corp. Full time

**Summary**: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a **Resident Experience Coordinator** to lead resident engagement efforts and support property operations at a few of our properties In this role, you’ll be the go-to person for resident satisfaction, helping to shape a warm, connected, and welcoming community.

**What you’ll get to do**:
**Resident Engagement & Community Building**:

- Develop and implement strategies to enhance resident satisfaction and engagement.
- Plan and coordinate resident events, programs, and activities to foster a sense of community.
- Act as the primary liaison between residents and management, addressing concerns promptly and effectively.
- Conduct regular surveys and gather feedback to continuously improve the resident experience.
- Build partnerships with vendors and local businesses to provide residents with exclusive discounts and perks.
- Assist with new resident onboarding, providing community information and resources.

**Facility & Amenity Management**:

- Oversee resident amenities and common areas to ensure they are clean, well-maintained, and meet resident needs.
- Assist with the scheduling of contractors and service providers as required.
- Support the upkeep of model suites and vacant units, ensuring they are tour-ready at all times.

**Administrative Support & Operations**:

- Maintain accurate resident databases and records.
- Provide administrative support to the site team and Manager, Residential Operations.
- Manage purchase orders, ensuring timely creation, receipt, and accuracy.
- Professionally and courteously respond to phone and walk-in inquiries from residents and prospects.
- Recommend and support service improvements based on resident interactions and team insights.

**Leasing & Marketing Support**:

- Respond to leasing inquiries, schedule tours, and conduct suite showings for prospective residents.
- Promote the features and benefits of the community, maintaining a strong understanding of the property.
- Track leasing activity, maintain accurate occupancy records, and support overall marketing efforts.

**Who you are**:

- College Diploma in Business Administration
- 2+ years of customer service experience
- Preferred knowledge/experience in Property Management
- Strong communication and interpersonal skills
- Exceptional customer service and organizational skills
- Proficient with computer software, specifically MS Office
- Knowledge of Yardi preferred
- Patient and understanding with residents
- Team player who has the ability to multi-task in a fast-paced environment

This position is for Stoney Creek/Hamilton areas.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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