Safety and Guest Experience Manager

3 days ago

Winnipeg, Canada The Beer Can Full time

**About Us**:The Beer Can is a vibrant outdoor gathering space located in the heart of Winnipeg, Manitoba. We pride ourselves on providing a unique and memorable experience for our guests, offering a dynamic range of events and entertainment.

**Position Summary**

The Safety and Guest Experience Manager will lead the efforts to maintain a safe, welcoming, and enjoyable environment for all guests, staff, and performers. This individual will be responsible for developing house rules, managing on-site safety protocols, training staff, addressing guest concerns, and ensuring compliance with all relevant regulations. As a crucial member of our team, you will foster an environment of care, professionalism, and inclusivity.

**Key Responsibilities**

**Safety & Risk Management**
- Develop, implement, and oversee safety protocols and policies for both guests and staff.
- Conduct routine inspections to ensure the venue complies with local safety regulations, including fire codes, health standards, and crowd control measures.
- Lead emergency preparedness efforts, including training staff on evacuation procedures, first aid, and crisis management.
- Monitor the venue during operational hours to proactively address potential safety concerns.

**Guest Experience**
- Act as the primary point of contact for all safety-related guest concerns, complaints, or feedback, ensuring timely and empathetic resolutions.
- Promote a positive and inclusive atmosphere, ensuring all guests feel welcomed and respected.
- Collaborate with the team to continuously improve the guest experience by addressing pain points and gathering feedback.

**Staff Training & Support**
- Provide training to staff on safety protocols, conflict de-escalation, and fostering inclusive environments.
- Work closely with team members to ensure professional and consistent interactions with guests.
- Support team members during high-stress situations to maintain a calm and organized atmosphere.

**Compliance & Reporting**
- Ensure compliance with liquor licensing regulations and other venue requirements.
- Maintain detailed incident reports and communicate safety-related updates to the management team.
- Stay informed of local policies and best practices for venue management and guest safety.

**Qualifications**

**Required Skills and Experience**
- Proven experience in safety management, hospitality, or event coordination.
- Strong understanding of crowd management, conflict resolution, and emergency response protocols.
- Exceptional interpersonal and communication skills, with the ability to handle challenging situations tactfully.
- Commitment to inclusivity and creating a safer space for diverse communities.

**Preferred Skills**
- Previous experience in hospitality or event venues is highly valued.
- Certifications in first aid, CPR, or emergency management are an asset.
- Knowledge of provincial and municipal regulations for entertainment venues.

**Requirements**:

- Smart Choices certified

**Job Types**: Full-time, Seasonal
Contract length: 5 months

Pay: $18.00-$22.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

Application deadline: 2025-02-28
Expected start date: 2025-04-15

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