Safety and Guest Experience Manager

1 week ago

Winnipeg, Canada The Beer Can Full time

**About Us**:The Beer Can is a vibrant outdoor gathering space located in the heart of Winnipeg, Manitoba. We pride ourselves on providing a unique and memorable experience for our guests, offering a dynamic range of events and entertainment.

**Position Summary**

The Safety and Guest Experience Manager will lead the efforts to maintain a safe, welcoming, and enjoyable environment for all guests, staff, and performers. This individual will be responsible for developing house rules, managing on-site safety protocols, training staff, addressing guest concerns, and ensuring compliance with all relevant regulations. As a crucial member of our team, you will foster an environment of care, professionalism, and inclusivity.

**Key Responsibilities**

**Safety & Risk Management**
- Develop, implement, and oversee safety protocols and policies for both guests and staff.
- Conduct routine inspections to ensure the venue complies with local safety regulations, including fire codes, health standards, and crowd control measures.
- Lead emergency preparedness efforts, including training staff on evacuation procedures, first aid, and crisis management.
- Monitor the venue during operational hours to proactively address potential safety concerns.

**Guest Experience**
- Act as the primary point of contact for all safety-related guest concerns, complaints, or feedback, ensuring timely and empathetic resolutions.
- Promote a positive and inclusive atmosphere, ensuring all guests feel welcomed and respected.
- Collaborate with the team to continuously improve the guest experience by addressing pain points and gathering feedback.

**Staff Training & Support**
- Provide training to staff on safety protocols, conflict de-escalation, and fostering inclusive environments.
- Work closely with team members to ensure professional and consistent interactions with guests.
- Support team members during high-stress situations to maintain a calm and organized atmosphere.

**Compliance & Reporting**
- Ensure compliance with liquor licensing regulations and other venue requirements.
- Maintain detailed incident reports and communicate safety-related updates to the management team.
- Stay informed of local policies and best practices for venue management and guest safety.

**Qualifications**

**Required Skills and Experience**
- Proven experience in safety management, hospitality, or event coordination.
- Strong understanding of crowd management, conflict resolution, and emergency response protocols.
- Exceptional interpersonal and communication skills, with the ability to handle challenging situations tactfully.
- Commitment to inclusivity and creating a safer space for diverse communities.

**Preferred Skills**
- Previous experience in hospitality or event venues is highly valued.
- Certifications in first aid, CPR, or emergency management are an asset.
- Knowledge of provincial and municipal regulations for entertainment venues.

**Requirements**:

- Smart Choices certified

**Job Types**: Full-time, Seasonal
Contract length: 5 months

Pay: $18.00-$22.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

Application deadline: 2025-02-28
Expected start date: 2025-04-15

  • Guest Experience Centre Consultant

    2 weeks ago

    Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** **(Winnipeg, MB)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 weeks ago

    Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Winnipeg, MB)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 weeks ago

    Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for our Winnipeg area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    1 week ago

    Winnipeg, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Winnipeg, MB)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Environmental Health

    1 week ago

    Winnipeg, Canada Safety and Environmental Health Services Manager Full time

    The Environmental Health & Safety Manager will provide leadership, mentoring, and direction to all Malteurop Canadian employees to ensure employee health and the environment are protected. This role will conduct and manage activities that ensure compliance with governmental regulations and corporate policies. This includes advising, implementing and...

  • Guest Experience

    3 weeks ago

    Winnipeg, Canada Subway - 24741-0 Full time

    A leading fast-food chain in Winnipeg is looking for a Manager to enhance guest experiences and manage restaurant operations. The ideal candidate has at least 2 years of restaurant experience and excels in team management and customer service. Responsibilities include overseeing food preparation, coordinating marketing, and maintaining safety standards. This...

  • Guest Experience

    2 weeks ago

    Winnipeg, Canada Subway - 24741-0 Full time

    A leading fast-food chain in Winnipeg is looking for a Manager to enhance guest experiences and manage restaurant operations. The ideal candidate has at least 2 years of restaurant experience and excels in team management and customer service. Responsibilities include overseeing food preparation, coordinating marketing, and maintaining safety standards. This...

  • Guest Experience

    7 days ago

    Winnipeg, Canada Subway - 24741-0 Full time

    A leading fast-food chain in Winnipeg is looking for a Manager to enhance guest experiences and manage restaurant operations. The ideal candidate has at least 2 years of restaurant experience and excels in team management and customer service. Responsibilities include overseeing food preparation, coordinating marketing, and maintaining safety standards. This...

  • Supervisor, Guest Experience

    3 days ago

    Winnipeg, Canada Thermea by Nordik Spa-Nature Full time

    **Supervisor, Guest Experience** Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermëa by Nordik Spa-Nature opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing...

  • Guest Experience

    2 weeks ago

    Winnipeg, Canada True North Sports + Entertainment Full time

    **True North Sports + Entertainment is looking for friendly, positive, and enthusiastic Guest Experience members to join our team!** * The Guest Experience Team *(Ushers/Hosts, Mobile Ticket scanners, and Ambassadors) perform a wide range of essential roles to ensure the delivery of a superior, safe, and engaging guest experience at Canada Life...