Registrarial Services Representative

**Date Posted**:09/24/2025
**Req ID**: 45270
**Faculty/Division**: UofT Mississauga
**Department**: UTM: Ofc of the Registrar
**Campus**: University of Toronto Mississauga (UTM)
**Position Number**: 00000168

**Description**:
**About us**:
The university’s second largest division, U of T Mississauga has 19 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

**Your opportunity**:
The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Assistant Registrar, Registrarial Services, the Registrarial Services Representative is the first point of contact in the Office of the Registrar and provides proactive, customer-friendly, quality service in a complex environment reflecting a diverse population. Having a thorough knowledge of U of T and U of T Mississauga rules and regulations, the Representative interprets academic guidelines and procedures, and provides guidance and information on undergraduate university regulations, policies and requirements to undergraduate students, staff, faculty and visitors.

The Registrarial Services Representative is responsible for assisting undergraduate students with registration and enrolment processes; investigates and resolves student registration, enrolment and fee issues that arise, recommends and implements solutions or alternative approaches to solving problems, and introduces new policies and procedures. Working in a team environment, the Representative reviews all incoming requests and checks documents for completeness, accuracy and that requirements are met, informing applicants about format, content and deadlines.

The Registrarial Services Representative assesses student needs, referring to academic and financial advising by scheduling appropriate appointments or recommending group or other informational sessions. The Representative contributes to the enhancement of quality of services, streamlining policies and procedures, and recommends changes and implementation of new strategies, as appropriate.

**Your responsibilities will include**:

- Keeping well-informed on University programs, policies and procedures
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on processes, policies, and procedures
- Interpreting rules and regulations to determine appropriate referrals
- Verifying the accuracy and completeness of information
- Collecting supporting documentation required for records and enrollment processing
- Resolving issues within the scope of the role and escalating problems as required
- Collecting user fees for registration activities on a regular basis

**Essential Qualifications**:

- Bachelor's Degree or equivalent combination of experience and education
- Minimum two (2) years' work experience in a fast-paced, high-volume direct student services university environment
- Experience providing students with information and guidance on undergraduate academic policies and procedures
- Experience processing service requests and associated fee payments
- Solid understanding of undergraduate registration and enrolment policies and procedures
- Proficiency in MS Office, Degree Explorer and ROSI
- Excellent communication and customer relations skills
- Demonstrated ability to exercise sound judgement, patience, discretion, tact and diplomacy
- Outstanding organizational and time management skills with the ability to prioritize and work well under pressure
- Attention to detail and a high degree of accuracy with strong keyboarding/data entry skills

**Assets (Nonessential)**:

- Quality service and/or customer relations training
- Experience working in the Office of the Registrar and understanding of registrarial services
- Working knowledge of student ticketing system(s) e.g. AskRegistrar

**To be successful in this role you