Part-time Call Taker
2 weeks ago
Part-Time Call Taker / Dispatcher - Towing Company (Richmond, BC)
Hours: Approximately 20-30 hours per week (including stat holidays)
On-call availability required
Position Details:
- Call Taker/Dispatcher
- 20-30 scheduled hours/week with additional on-call hours
- Work location: On-site in Richmond, BC
- Schedule includes weekends and statutory holidays
Key Responsibilities:
- Book towing and roadside assistance services with accuracy
- Communicate with drivers in real-time to assign and update call information
- Operate walk-up payment window and manage impound lot intake/outtake
- Provide excellent customer service to clients, team members, and partners
- Verify call pricing, process payments, and audit billing information
- Prioritize urgent calls and update dispatch records accordingly
- Coordinate with RCMP and roadside assistance providers as needed
Qualifications:
- Previous experience in the towing or automotive industry is a strong asset
- Comfortable working in a fast-paced and high-pressure environment
- Exceptional computer literacy and typing speed
- Strong communication skills - verbal and written
- Able to work independently and as part of a team
- Experience with dispatching and multi-line phone systems preferred
- Vehicle knowledge and familiarity with dispatching software is a plus
- Organized, positive, and solution-focused mindset
Why Join Us?
You’ll be joining a tight-knit and supportive team in an essential role that keeps our operations running smoothly. If you’re dependable, tech-savvy, and love helping people during urgent situations, we want to hear from you
**Job Types**: Part-time, Permanent
Pay: $21.00-$23.00 per hour
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- On call
- Weekends as needed
**Experience**:
- dispatching: 1 year (required)
Work Location: In person
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