Lead Server

**Job description**

**Brightwater Senior Living of Tuxedo, a stunning 133-suite Independent Living, Assisted Living and Memory Care community is seeking knowledgeable Full-Time Lead Servers with customer service and restaurant serving experience**. **We are proud to offer the highest quality engagement, dining, and health support services, and a team that truly cares for our residents. We are always looking for compassionate, teamwork-oriented professionals to join our team. Every team member in a Brightwater community embodies the mission of our company: to inspire hope and enhance the lives of our residents through the creation of an unparalleled experience.**

**Days of Work**:Weekday and Weekend Availability (Hiring Multiple Shifts)
**Shifts Available**:7:00 AM - 2:30 PM, 7:00 AM - 2:00PM, 11:00 AM - 7:30 PM

**Position Summary**:
Provide exceptional service to all residents, guests and coworkers by performing essential duties effectively and efficiently. Serve meals to residents in an efficient, courteous and friendly manner, all the while holding up Brightwaters standard and expectations.

**Role Qualifications**:

- Demonstrate ability to communicate effectively, both verbally and in writing.
- Maintain food handlers permit.
- Maintain any other certifications as required by state or provincial regulations.
- Ability to remain calm when confronted with angry guests.
- Ability to operate P.O.S. computer, make correct change, process credit card transactions and balance at the end of shift.

**Duties & Responsibilities**:

- Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
- Organize and direct worker training programs, resolve personnel problems and evaluate employee performance.
- Implement and monitor training programs for Dining Room personnel.
- Enforce standards for service staff performance and customer service.
- Assists in the training of personnel in the proper cleaning standards for all equipment.
- Continually update side work duties for all service staff and monitor on a daily basis.
- Organize and conduct routine staff meetings and training sessions.
- Hold Pre-Shift meetings regarding food, specials, service, residents guests on property.
- Create a warm and welcoming atmosphere for guests and employees.
- Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations.
- Inform customers of daily specials.
- Take orders from guests for food and/or beverage items.
- Enter orders and modifications into POS system quickly, in proper sequence and uses appropriate abbreviation.
- Serve Food and/or Beverages to guests; prepare and serve specialty dishes at tables as required.
- Check with customers to ensure that they are enjoying their meal and experience and take action to correct any problems.
- Observes guests to respond to any additional needs.
- Maintain table appearance by pre-bussing, checking drink levels, removing clutter and presetting necessary utensils.
- Prepare and present checks.
- Remove dishes and glassed from table and empty them in an orderly fashion in the dishwashing area.
- Collect payments on checks by having check signed by resident or process a credit card.
- Provide continuous and timely service until the guests leaves the premises and gives them a warm farewell.
- Helps in physical set-up of dining room, social functions, events and tournaments.
- Perform daily, weekly and monthly side work duties set by F&B Manager.
- Attend scheduled training seminars and department meetings.

**About us**
Brightwater Senior Living Group is a management company that oversees senior living communities across North America. At Brightwater, our goal is to lead the way in innovation for tomorrow to enrich the lives of seniors today by providing seniors and families with hospitality and healthcare experiences that are unrivaled.

**Why we do what we do**
We know that the most important moments in our residents’ lives are the ones that make them feel at home. We continue to create services and amenities designed to help seniors live life THEIR way, and never ask them to change who they are to fit into our communities. We design spaces that adapt to their lives, their needs, and their choices.

**What we value**
Everything our team members do, everything our team members say, and the way our team members act is a direct reflection of the Brightwater brand. We know how important it is to show admiration, have integrity, and work as a team to strive for both excellence and innovation. We expect our team members to take ownership of their role and show stewardship in the way they manage human, material and fiscal resources that have been entrusted to our care. We also encourage the complete well-being of our team members by valuing the time required for regeneration and rejuvenation.

**Our communication philosophy**
We pride ourse