Concierge

3 days ago

Ottawa, Canada Germain Hotels Full time

**JOB SUMMARY**

Reporting to the Guest Service Manager, the Concierge is responsible for taking care of guests’ special requests and acting as an in-house expert on restaurants, events and resources. The Concierge also liaises with the restaurant to arrange all amenities and package needs, as well as maintaining a network of contacts throughout the city to support in their daily functions. The concierge meets and exceed customer expectation by providing excellence, customer focus and commitment.

**WHAT WE OFFER**
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family

**JOB SUMMARY**

Reporting to the Guest Service Manager, the concierge is responsible for taking care of guests’ special requests and acting as an in-house expert on restaurants, events and resources. The concierge also liaises with the restaurant to arrange all amenities and package needs, as well as maintaining a network of contacts throughout the city to support in their daily functions. The concierge meets and exceed customer expectation by providing excellence, customer focus and commitment.

**YOUR PROFILE**
- Must be able to write and speak both French and English
- Thorough knowledge of the city, its restaurants, attractions and surrounding areas
- Previous customer service and concierge experience an asset
- Initiative and creativity; able to organize, prioritize and multitask
- Strong decision making skills
- Clefs d'or keys an asset
- Good computer knowledge; knowledge of the Opera program an asset
- Excellent written and verbal communication and interpersonal skills

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